Education Technician

Veterans Health Administration; Baltimore (MD); On-site; USD 71,000 - 111,000; Full time

Job summary

U.S. Department of Veterans Affairs in Baltimore is seeking an Education Technician within the VA Maryland Health Care System to support Employee Education and Organizational Development efforts.

You will help develop, provide and analyze education and training programs for staff, coordinating with EEOD leadership and external instructors. The role emphasizes project management, data collection through surveys and focus groups, and ensuring program materials and scheduling align with

Qualifications

• Transcript required with application to verify education.
• Foreign education must submit Certificate of Foreign Equivalency to receive credit.

Responsibilities

• Lead and manage leadership training and professional development program elements.
• Coordinate training needs with EEOD leadership and VISN/ILEAD to support staff.
• Develop surveys and focus groups to assess education needs.
• Schedule and track training attendance and program evaluations.
• Oversee recruitment and onboarding activities and student programs.
• Coordinate with instructors and ensure materials and equipment are available.
• Provide periodic briefings to senior leadership on training findings.

Job description

• Department: Department of Veterans Affairs

The Education Technician performs detailed, difficult and responsible duties within Employee Education & Organizational Development (EEOD) to assist in developing, providing and analyzing education and training programs provided by the service to the VA Maryland Health Care System (VAMHCS), requiring extensive coordination, in depth problem solving. and superb project management skills.

Key Responsibilities

Duties: Leadership Training and Professional Development Program Management Plans, develops, oversees and supports elements of the Leadership Training and Professional Development section of the Employee Education and Organizational Development (EEOD) service for all VAMHCS Employees.

Coordination with Supervisory Training Specialist, Director of EEOD, ELT, VISN and VHA's ILEAD (VHA's Institute of Learning, Education and Development) to determine training needs of the facility and available programs, and to support the Supervisory Training Specialist. Leadership Training and Professional Development Analysis and Planning Coordinates, delivers, analyzes and present findings for the Employee Education Needs Assessments.

Develops focus groups, surveys and questionnaires. Confers with management and other key personnel to discuss training needs, problems and objectives. Provides periodic briefings to senior leadership including the VAMHCS Executive Leadership Team. Provides recommendations for training courses and interventions as a result of detailed analysis of the Employee Education Needs Assessments.

Responsible for coordination of training support with VISN and ILEAD and contracted instructors to ensure all necessary materials and equipment is present and available as directed by the sections or instructors. Develops and utilizes marketing tools to ensure maximum enrollment and participation in all training events. Manages tracking systems to record detailed analysis of training attendance and results of marketing efforts.

Responsible for reviewing instructor and program evaluations, analyzing results, developing reports, and providing recommendations to the Supervisory Training Specialist and Director of Employee Education and Organizational Development (EEOD).

Training Scheduling Coordinates and develops the integrated and rectified schedule of a wide variety of leadership/professional training and educational events presented and/or sponsored by Employee Education and Organizational Development (EEOD). Assists the Supervisory Training Specialist in developing curriculum for leadership/professional development training.

Develops a detailed analysis of resource availability, training course requirements, site capabilities, and instructor requirements in order to develop a formal scheduling plan. Responsible to communicate regularly with classroom point of contact personnel at all VAMHCS sites for updates and changes.

Administrative Support Oversees administrative activities related to leadership training, professional development and education under Employee Education & Organizational Development (EEOD). Drafts and publishes policies and standard operating procedures (SOPs) and local training guidelines. Develops marketing material for courses in a variety of mediums.

Training Support Technical Assistance Responsible to Employee Education and Organizational Development to provide cross-coverage to the Talent Management System (TMS) duties, when needed serving as an Item Manager, and providing cross coverage for the TMS Learning Manager, responsible for the assignment of learning, tracking of learning needs, creating/managing Items and Curriculum, oversight of compliance, reporting, and customer service.

Independently manages TMS projects to ensure the rapid development of training into the TMS. Recruitment and Retention Support Employee Education and Organizational Development (EEOD) has responsibility for primary recruitment and retention efforts across the facility. This section oversees New Employee Orientation, onboarding events, hiring events, and the Employee Incentive Scholarship Program (EISP) and VA Student Trainee Experience Program (VA STEP).

Programs are extensive, supporting all employees in the facility, and evolving, to keep up with the recruitment and retention needs of the facility. Work Schedule: 8:00am-4:30pm, Monday-Friday Compressed/Flexible: Not Authorized Telework: This position may be authorized for ad-hoc telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position.

Position Description/PD#: Education Technician/PD23593A and PD23594A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Requirements & Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $70623 – $111087/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-11-06.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-02 · Not affiliated with or endorsed by OPM or USAJOBS.gov