Education Tech Support Specialist | Training & AV

Socket.dev; West Chester (Chester County); On-site; USD 48,000 - 64,000; Full time

Job summary

Westtown School in West Chester, PA seeks a seasoned Help Desk & Technology Support Specialist to assist teachers, students, families, and staff across all programs. The role combines technical expertise with strong communication and training skills, focusing on productive use of educational software, devices, and AV equipment.

This full-time, year-round position reports to the Director of Information Technology and emphasizes problem solving, customer service, and the ability to create clear,

Qualifications

• BA or BS degree required.
• Minimum of three years of technical support experience, preferably in an academic environment.
• Strong customer service orientation and communication skills.
• Experience developing and delivering technical training.

Responsibilities

• Manage a caseload of technical support requests via phone, email, and ticketing system.
• Support schoolwide use of student information systems and LMS.
• Create and maintain complex spreadsheets and dashboards for data reporting.
• Assist with Google Workspace and related software across the school.

Skills

Customer service

Communication

Training delivery

Problem solving

Education

BA or BS degree

Tools

Google Workspace

Job description

Westtown School in West Chester, PA seeks a seasoned Help Desk & Technology Support Specialist to assist teachers, students, families, and staff across all programs. The role combines technical expertise with strong communication and training skills, focusing on productive use of educational software, devices, and AV equipment.

This full-time, year-round position reports to the Director of Information Technology and emphasizes problem solving, customer service, and the ability to create clear,