Education Staffing & Client Success Lead

00001 Kelly Services, Inc; Independence (MO); On-site; USD 62,000 - 82,000; Full time

Job summary

Kelly Services, Inc. is seeking an Education Account Manager to serve as the primary day-to-day partner for assigned clients, aligning staffing needs with responsive service. You will develop local recruiting strategies and guide new talent through onboarding to ensure a smooth start.

This onsite role requires travel within the market and strong relationship-building skills to sustain client satisfaction, engage employees, and expand Kelly Education solutions over time.

Qualifications

• Demonstrated ability to build and maintain strong customer, client, employee, or stakeholder relationships in a fast-paced, service-oriented environment.
• Excellent written and verbal communication skills, with the ability to build credibility and manage expectations.
• Strong organizational and time-management skills to handle multiple accounts and priorities.
• Ability to work effectively in a matrixed, cross-functional environment while taking initiative.

Responsibilities

• Serving as the primary day-to-day partner for assigned clients, building strong relationships, understanding their workforce and staffing needs, and delivering responsive, high-quality service.
• Developing and executing local recruiting strategies to attract and build a pipeline of qualified talent. Partner with recruiting resources and leverage community outreach, events, referrals, and other sourcing strategies to support client staffing needs.
• Guiding new talent through the onboarding process and creating a positive, seamless experience from offer through assignment. Ensure employees are prepared, informed, and supported as they begin working with Kelly Education.
• Managing the ongoing employee lifecycle, including performance coaching, attendance and engagement, employee concerns, feedback, recognition, retention strategies, and other talent-related needs in partnership with internal teams and client stakeholders.
• Overseeing the day-to-day delivery of staffing services for assigned accounts, monitoring fulfillment, employee performance, attendance, client satisfaction, and overall account health.
• Responding to client and employee concerns with urgency, professionalism, and sound judgment. Identify solutions, manage issues through resolution, and partner with appropriate internal stakeholders when escalation or additional support is needed.
• Tracking staffing activity, fulfillment, workforce trends, client feedback, performance metrics, and other key indicators to identify challenges, improve service delivery, and support business decisions.
• Identifying opportunities to strengthen client partnerships, retain and expand existing business, and introduce additional Kelly Education solutions that align with evolving client needs.

Skills

Relationship building

Communication

Customer service

Time management

Cross-functional collaboration

Problem solving

Job description

Kelly Services, Inc. is seeking an Education Account Manager to serve as the primary day-to-day partner for assigned clients, aligning staffing needs with responsive service. You will develop local recruiting strategies and guide new talent through onboarding to ensure a smooth start.

This onsite role requires travel within the market and strong relationship-building skills to sustain client satisfaction, engage employees, and expand Kelly Education solutions over time.