Education Specialist II

Mercy Medical Center; United States; On-site; USD 75,000 - 110,000; Part time

Job summary

Mercy Medical Center in the United States is seeking an Epic Training Specialist to design and deliver training for end users, focusing on clinical and operational workflows within the Epic system. The role requires coordinating sessions, developing materials, and collaborating with IT and clinical staff to ensure successful adoption.

The ideal candidate will have experience delivering healthcare education, Epic certification, and strong communication skills to adapt content for diverse

Qualifications

• Associate degree or healthcare certification required.
• Epic certification within one year of hire.
• 2+ years healthcare experience with patient care workflows preferred.
• Experience delivering end-user training in healthcare settings.
• Strong communication and presentation skills.

Responsibilities

• Support Epic use in day-to-day workflows.
• Deliver instructor-led and hands-on Epic training.
• Translate workflows into effective Epic system use.
• Collaborate with cross-functional teams on implementation.
• Coordinate training sessions and resource planning.

Skills

Workflow knowledge

Communication skills

Presentation skills

Facilitation skills

Adapt training to audiences

Independent work

Microsoft Office

Epic knowledge

Education

Associate degree or healthcare-related certification

Bachelor’s degree in healthcare or related field

Tools

Microsoft Excel

Visio

Microsoft Teams

Outlook

OneNote

Epic

Job description

Work Shift Day/Evening Scheduled Weekly Hours 32

This position supports Mercy's philosophy of patient centered care by preparing curriculum and delivering training to end users for clinical, evidence-based and technical content. This ensures that staff have the tools necessary to provide patient care as well as accurately document the patient visit and treatment.

Job Duties

• Key Responsibilities Workflow & System Support Partner with staff across the organization to support Epic use in day-to-day workflows Provide real-time support to end users in their working environments Assist with workflow demonstrations, simulations, and system adoption activities Translate operational workflows into effective system use within Epic Ensure training reflects real-world processes, compliance requirements, and organizational standards
• Training & Education Responsibilities Deliver instructor-led and hands-on Epic training to end users Assess training needs based on role, workflow, and system usage Develop and maintain training materials aligned to system functionality and workflows Facilitate both group and individual training sessions Serve as a resource for ongoing education and system use
• Collaboration & Implementation Collaborate with cross-functional teams to support implementation and optimization efforts Participate in workflow validation, testing, and system updates Document workflows using tools such as Visio Support system go-lives and ongoing enhancements
• Operational Responsibilities Coordinate training sessions and resource planning Utilize tools such as Excel, Teams, Outlook, OneNote Complete Epic certification within required timeframe

Knowledge, Skills, and Abilities

• Strong understanding of workflows within a healthcare environment
• Excellent communication and interpersonal skills across a variety of roles
• Strong presentation and facilitation skills
• Ability to adapt training to different audiences and experience levels
• Ability to work independently and manage multiple priorities
• Proficiency with Microsoft Office and virtual training tools preferred

Professional Experience

• Minimum 2 years of experience in a healthcare setting strongly preferred, with familiarity in workflows supporting patient care or healthcare operations
• Experience using or supporting an electronic health record (Epic preferred)
• Experience delivering training, onboarding, or education to end users in any setting OR 2+ years of professional training, teaching, or facilitation experience with demonstrated ability to quickly learn and apply healthcare workflows and systems

Education

• Associate degree or healthcare-related certification required
• Bachelor’s degree in healthcare, informatics, education, or related field preferred

Licensure & Certification

Applicable licensure or certification (if relevant to prior role) Epic certification required within one year of hire.

Additional Information

This role requires direct interaction with staff in a healthcare environment Candidates should be comfortable working in operational settings where system use supports patient care and organizational functions.

Physical Requirements

Light: Exert up to 20 lbs. of force occasionally and/or up to 10 lbs. of force frequently.

Pay Rate Type Salary

Mercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years. Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.

Talent Tuesdays An open-house hiring event, every Tuesday.