Application Educator

Mercy Health System Corporation; Rockton Township (IL); On-site; USD 59,000 - 91,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life & Disability Insurance

FSA/HSA Options

Paid time off

Parental leave

Educational opportunities

Certification reimbursement

Well-being Programs

Employee Discounts

On-Demand Pay

Financial Education

Annual recognition/awards events

Community service opportunities

Job summary

Mercyhealth in northern Illinois is seeking an instructional designer/trainer to master the Epic medical software and related workflows. You will design courses, create materials, deliver classroom or remote training, and maintain LMS records while supporting end users.

The role requires a bachelor’s degree (or equivalent) and at least 2 years in training, with strong communication, facilitation, and project coordination skills; on-call support may apply.

Qualifications

• Bachelor's degree preferred or equivalent work experience.
• Minimum 2 years previous experience training, designing and supporting medical software applications.
• Experience in adult education and detailed understanding of workflows and system configuration.

Responsibilities

• Master the assigned application/s and workflows; assess process and information needs.
• Design, build and maintain training environments for the applications.
• Provide training for installations, upgrades, and ongoing user support.
• Deliver classroom or remote training following adult learning principles.
• Maintain LMS training records and scheduling for end-users and classrooms.
• Offer direct end-user phone support and triage tickets as needed.
• Consult with providers and leaders to resolve software-related issues.
• Work with on-call hours as required.

Skills

Training delivery

Adult education

Communication skills

Project coordination

Leadership

On-call support

Education

Bachelor's degree or equivalent

Tools

Epic

Microsoft Office

Job description

ESSENTIAL DUTIES AND RESPONSIBILITES

Master the assigned application/s as well as specific workflows related to the use of the application/s. Use combined knowledge of workflows and the assigned application, to assess current process and information needs. Participate in workflow design improvement and system build of assigned software system (s). Build, test and maintain training environment for the assigned application (s). Provide training for application installations, upgrades/updates, and ongoing user training and support. Design courses and prepare materials using instructional design principles and methods that are consistent with adult learning principles. Maintain documentation per department protocol. Demonstrate and mentor others in effective presentation and facilitation skills to lead an effective learning experience. Deliver training in a classroom setting on an individual basis, or via remote support. Scheduling of end-users, trainers, classrooms, and students. Maintains training records in the learning management system. Utilize application skills and tools to provide direct phone support to answer end-user questions. Create and document utilizing protocol, triage, follow up and appropriately route or resolve service desk tickets. Consults with providers, clinical and business leaders and other partners to identify problems and resolutions related to software applications and functions End user support during on-call hours will be expected.

EDUCATION AND/OR EXPERIENCE

Bachelor's degree preferred or equivalent work experience in a discipline developing analytical and conceptual thinking skills. Minimum 2 years previous experience training, designing and supporting medical software applications required. Experience in adult education and detailed understanding of workflows and system configuration required.

CERTIFICATION/LICENSURE

Prior certification in Epic application preferred. Required to achieve assigned Computer Application certifications within 90 days of training and to maintain assigned certification while in this role.

OTHER SKILLS AND ABILITIES

Experience with and demonstrates competence in Microsoft Office Applications. Ability to work independently and be result oriented. Requires excellent verbal and written communication skills and ability to coordinate and prioritize tasks and project components. Ability to lead.

LEVEL OF SUPERVISION

Minimal supervision required

SUPERVISES

This job has no supervisory responsibilities.

PAY RANGE: $58,797.66 - $91,136.38

Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.

Mercyhealth offers competitive pay and a comprehensive benefits package including:

• Medical
• Dental
• Vision
• Life & Disability Insurance
• FSA/HSA Options
• Generous, accruing paid time off
• Paid Parental and caregiver leave
• Career advancement and educational opportunities
• Tuition and certification reimbursement
• Certification Reimbursement
• Well-being Programs
• Employee Discounts
• On-Demand Pay
• Financial Education
• Annual recognition/awards events
• Partner appreciation days
• Family entertainment/attractions discount
• Community service/improvement opportunities

Click here for more details regarding Mercyhealth Careers Benefit Information.

At Mercyhealth, we don't simply hire people, we empower employee-partners who are passionate about making lives better.

As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.

Mercyhealth has been nationally recognized for our commitment to our people and culture, including: #1 in the nation on AARP's Best Employers for Workers Over 50 One of Working Mother magazine's 100 Best Companies for Working Mothers A Top 50 Company and Top 10 Nonprofit for Executive Women For over 135 years, Mercyhealth has provided high-quality health care to residents throughout northern Illinois and southern Wisconsin.

We have a passion for providing comprehensive health care close to home for area residents through our six hospitals and 85 primary and specialty care locations.

As an integrated health system, you can come to us for routine health care, like annual physicals, immunizations and preventive health screenings, as well as highly specialized care, such as neonatal intensive care, heart surgery, stroke care, neurosurgery, cancer treatment and much more.

The range of Mercyhealth's specialties and the skills of our doctors, nurses and clinical staff are truly extraordinary.