Education Specialist II

Mercy Medical Center - Cedar Rapids; Cedar Rapids (IA); On-site; USD 65,000 - 90,000; Full time

Job summary

Mercy Medical Center - Cedar Rapids is seeking an Epic Training Specialist to design and deliver end-user training on clinical, data, and technical content. You will translate workflows into Epic-based use and support real-world adoption across staff.

The role requires strong communication, presentation skills, and the ability to manage multiple training projects while aligning with compliance and organizational standards. Epic certification within one year is expected.

Qualifications

• Minimum 2 years of experience in a healthcare setting or 2+ years in professional training.
• Experience with or supporting an electronic health record (Epic preferred).
• Experience delivering training to end users in any setting.

Responsibilities

• Deliver instructor-led and hands-on Epic training to end users.
• Coordinate training sessions and resource planning.
• Collaborate with cross-functional teams to support implementation and optimization.
• Document workflows using Visio.
• Support system go-lives and ongoing enhancements.
• Translate operational workflows into effective system use within Epic.

Skills

Epic workflows

Training delivery

Communication

Workflow optimization

Microsoft Office

Team collaboration

Education

Associate degree or healthcare-related certification

Bachelor's degree in healthcare, informatics, education, or related field

Tools

Excel

Teams

Outlook

OneNote

Visio

Epic certification

Job description

Work ShiftDay/EveningScheduled Weekly Hours32SummaryThis position supports Mercy's philosophy of patient centered care by preparing curriculum and delivering training to end users for clinical, evidence-based and technical content. This ensures that staff have the tools necessary to provide patient care as well as accurately document the patient visit and treatment.Job DescriptionJob Duties: Key ResponsibilitiesWorkflow & System SupportPartner with staff across the organization to support Epic use in day-to-day workflowsProvide real-time support to end users in their working environmentsAssist with workflow demonstrations, simulations, and system adoption activitiesTranslate operational workflows into effective system use within EpicEnsure training reflects real-world processes, compliance requirements, and organizational standardsTraining & Education ResponsibilitiesDeliver instructor-led and hands-on Epic training to end usersAssess training needs based on role, workflow, and system usageDevelop and maintain training materials aligned to system functionality and workflowsFacilitate both group and individual training sessionsServe as a resource for ongoing education and system useCollaboration & ImplementationCollaborate with cross-functional teams to support implementation and optimization effortsParticipate in workflow validation, testing, and system updatesDocument workflows using tools such as VisioSupport system go-lives and ongoing enhancementsOperational ResponsibilitiesCoordinate training sessions and resource planningUtilize tools such as Excel, Teams, Outlook, OneNoteComplete Epic certification within required timeframeKnowledge, Skills, and AbilitiesStrong understanding of workflows within a healthcare environmentExcellent communication and interpersonal skills across a variety of rolesStrong presentation and facilitation skillsAbility to adapt training to different audiences and experience levelsAbility to work independently and manage multiple prioritiesProficiency with Microsoft Office and virtual training tools preferredProfessional ExperienceMinimum 2 years of experience in a healthcare setting strongly preferred, with familiarity in workflows supporting patient care or healthcare operationsExperience using or supporting an electronic health record (Epic preferred)Experience delivering training, onboarding, or education to end users in any settingOR2+ years of professional training, teaching, or facilitation experience with demonstrated ability to quickly learn and apply healthcare workflows and systemsEducationAssociate degree or healthcare-related certification requiredBachelor’s degree in healthcare, informatics, education, or related field preferredLicensure & CertificationApplicable licensure or certification (if relevant to prior role)Epic certification required within one year of hireAdditional InformationThis role requires direct interaction with staff in a healthcare environmentCandidates should be comfortable working in operational settings where system use supports patient care and organizational functionsPhysical RequirementsLight: Exert up to 20 lbs. of force occasionally and/or up to 10 lbs. of force frequentlyPay Rate TypeSalaryMercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.