Education Services Coordinator

LexisNexis Legal & Professional; North Carolina; On-site; USD 49,000 - 82,000; Full time

Job summary

LexisNexis Legal & Professional is seeking an Operations professional to support Learning and Marketing reporting, with experience in Excel and AI-assisted analytics. The role focuses on compiling recurring reports, reconciling time in OpenAir, and coordinating CMS and event logistics.

Strong communication and deadline management are essential in a fast-paced environment. Ideal candidates will have 1–3 years in related roles, a BA in Communications or related field, and a detail-oriented

Qualifications

• 1–3 years of experience in operations, administrative coordination, or reporting support.
• BA in Communications or related field.
• Experience working in a client learning and/or marketing operations role.
• Strong Excel skills (formulas, pivot tables; familiarity with data organization).
• Comfort using AI tools such as Microsoft Copilot to assist with reporting and summaries.
• High attention to detail and process discipline.
• Ability to manage multiple recurring deadlines.

Responsibilities

• Compile and maintain recurring learning reports (revenue tracking, program metrics, survey results).
• Perform project time reconciliation in OpenAir to ensure accurate reporting and billing alignment.
• Support custom CMS updates and class setup; maintain documentation and operational checklists.
• Assist with trainer survey aggregation and reporting summaries.
• Coordinate logistics and planning for marketing events (internal and external).
• Track event deliverables, timelines, and vendor coordination.
• Build and maintain structured Excel workbooks for recurring reporting.
• Use Copilot and Excel AI tools to generate summaries, trend analysis, and reporting insights.
• Follow established procedures to ensure compliance-sensitive reporting accuracy; identify process improvements to increase efficiency and reduce manual effort.

Skills

Excel

AI tools (Copilot)

Attention to detail

Deadline management

Operations coordination

Communication skills

Education

BA in Communications or related field

Tools

OpenAir

CMS

Job description

Key Responsibilities

Learning Operations

• Compile and maintain recurring learning reports (revenue tracking, program metrics, survey results)
• Perform project time reconciliation in OpenAir to ensure accurate reporting and billing alignment
• Support custom CMS updates and class setup
• Maintain documentation and operational checklists
• Assist with trainer survey aggregation and reporting summaries

Marketing Operations

• Coordinate logistics and planning for mark eting events (internal and external)
• Track event deliverables, timelines, and vendor coordination
• Support reporting tied to event performance and lead tracking
• Maintain organized documentation and post-event reporting materials

Reporting & Process Support

• Build and maintain structured Excel workbooks for recurring reporting
• Use Copilot and Excel AI tools to generate summaries, trend analysis, and reporting insights
• Follow established procedures to ensure compliance-sensitive reporting accuracyIdentify process improvements to increase efficiency and reduce manual effort

Job Discipline

Supports business operations by providing administrative and operational coordination across Learning and Mark eting. Executes structured processes related to reporting, system updates, reconciliation, and event logistics.

General Profile

• Able to follow established instructions and operational processes
• Identifies issues in straightforward situations and applies standard procedures to resolve them
• Has prior relevant training or related work experience (internship or 1–3 years preferred)
• Demonstrates working knowledge of Excel and structured reporting

Skills

Functional Knowledge:

Performs routine operational tasks under guidance, including reporting compilation, reconciliation, and coordination support.

Business Expertise:

Understands how assigned duties support revenue tracking, client engagement, and operational continuity.

Leadership:

No supervisory responsibilities; manages own workload and deadlines effectively.

Problem Solving:

Work is clearly defined and completed according to instruction; flags inconsistencies or data issues proactively.

Impact:

Impacts team performance through accuracy, organization, and timely completion of reporting and coordination tasks.

Interpersonal Skills:

Communicates clearly and professionally to exchange information with trainers, mark eting team members, and vendors.

Required Qualifications

• 1–3 years of experience in operations, administrative coordination, or reporting support
• BA in Communications or related field
• Experience working in a client learning and/or mark eting operations role
• Strong Excel skills (formulas, pivot tables; familiarity with data organization)
• Comfort using AI tools such as Microsoft Copilot to assist with reporting and summaries
• High attention to detail and process discipline
• Ability to manage multiple recurring deadlines

Preferred Qualifications

• Experience with time tracking systems (e.g., OpenAir)
• Experience working with a CMS
• Experience supporting event logistics
• Exposure to compliance-sensitive or financial reporting processesExperience in managing vendors and associated administrative responsiblities

U.S. National Base Pay Range: $48,900 - $81,500. Geographic differentials may apply in some locations to better reflect local market rates.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.