Education Services Coordinator

RELX Inc. Company; North Carolina; Hybrid; USD 49,000 - 82,000; Full time

Job summary

LexisNexis Legal & Professional is seeking an Operations Coordinator to support Learning and Marketing operations, focusing on reporting, CMS updates, time tracking reconciliation, and event logistics.

The role requires 1-3 years in operations or reporting support, strong Excel skills, familiarity with AI tools such as Copilot, and attention to detail. A BA in Communications or related field is preferred; base pay ranges are noted.

Qualifications

• 1-3 years of experience in operations, administrative coordination, or reporting support
• BA in Communications or related field
• Experience in client learning or marketing operations roles
• Strong Excel skills (formulas, pivot tables)
• Comfort using AI tools such as Microsoft Copilot to assist with reporting and summaries
• High attention to detail and process discipline
• Ability to manage multiple recurring deadlines

Responsibilities

• Compile and maintain recurring learning reports (revenue tracking, program metrics, survey results)
• Perform project time reconciliation in OpenAir to ensure accurate reporting and billing alignment
• Support custom CMS updates and class setup
• Maintain documentation and operational checklists
• Assist with trainer survey aggregation and reporting summaries
• Coordinate logistics and planning for marketing events (internal and external)
• Track event deliverables, timelines, and vendor coordination
• Support reporting tied to event performance and lead tracking
• Maintain organized documentation and post-event reporting materials
• Build and maintain structured Excel workbooks for recurring reporting
• Use Copilot and Excel AI tools to generate summaries, trend analysis, and reporting insights
• Follow established procedures to ensure compliance-sensitive reporting accuracy
• Identify process improvements to increase efficiency and reduce manual effort

Skills

Excel

Attention to detail

Time management

AI tools Copilot

Multitasking

Communication

Client operations

Education

BA in Communications or related field

Tools

OpenAir

CMS

Copilot

Job description

Key Responsibilities

Learning Operations

• Compile and maintain recurring learning reports (revenue tracking, program metrics, survey results)
• Perform project time reconciliation in OpenAir to ensure accurate reporting and billing alignment
• Support custom CMS updates and class setup
• Maintain documentation and operational checklists
• Assist with trainer survey aggregation and reporting summaries

Marketing Operations

• Coordinate logistics and planning for marketing events (internal and external)
• Track event deliverables, timelines, and vendor coordination
• Support reporting tied to event performance and lead tracking
• Maintain organized documentation and post-event reporting materials

Reporting & Process Support

• Build and maintain structured Excel workbooks for recurring reporting
• Use Copilot and Excel AI tools to generate summaries, trend analysis, and reporting insights
• Follow established procedures to ensure compliance-sensitive reporting accuracy
• Identify process improvements to increase efficiency and reduce manual effort

Job Discipline Description

Supports business operations by providing administrative and operational coordination across Learning and Marketing. Executes structured processes related to reporting, system updates, reconciliation, and event logistics.

General Profile

• Able to follow established instructions and operational processes
• Identifies issues in straightforward situations and applies standard procedures to resolve them
• Has prior relevant training or related work experience (internship or 1-3 years preferred)
• Demonstrates working knowledge of Excel and structured reporting

Impact

Impacts team performance through accuracy, organization, and timely completion of reporting and coordination tasks.

Required Qualifications

• 1-3 years of experience in operations, administrative coordination, or reporting support
• BA in Communications or related field
• Experience working in a client learning and/or marketing operations role
• Strong Excel skills (formulas, pivot tables; familiarity with data organization)
• Comfort using AI tools such as Microsoft Copilot to assist with reporting and summaries
• High attention to detail and process discipline
• Ability to manage multiple recurring deadlines

Preferred Qualifications

• Experience with time tracking systems (e.g., OpenAir)
• Experience working with a CMS
• Experience supporting event logistics
• Exposure to compliance-sensitive or financial reporting processes
• Experience in managing vendors and associated administrative responsiblities

Base Pay

U.S. National Base Pay Range: $48,900 - $81,500. Geographic differentials may apply in some locations to better reflect local market rates.

Benefits

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

EEO Statement

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.

Employer Description

LexisNexis Legal & Professional is a leading global provider of legal, regulatory and business information and analytics that help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world. We help lawyers win cases, manage their work more efficiently, serve their clients better and grow their practices. We assist corporations in better understanding their markets and preventing bribery and corruption within their supply chains. We partner with leading global associations and customers to help collect evidence against war criminals and provide tools to combat human trafficking. We endeavour to advance the rule of law across the world. Our teams are combining unparalleled legal and business information with analytics and technology to advance what’s possible for the way our customers work and to advance what’s possible in the world by strengthening the rule of law.