Education Program Analyst

Good Shepherd Services; United States; On-site; USD 66,000 - 73,500; Full time

Job summary

Good Shepherd Services is seeking a Program Analyst to advance quality improvement across Education Programs in NYC. You will work with program leadership, customize Salesforce and other data collection systems, create reports, and provide technical assistance to staff.

The role is based in Manhattan with periodic site visits across NYC, including East New York and the Bronx. 35 hours per week, exempt, salary $66,000–$73,500, and a strong emphasis on data-informed practice.

Qualifications

• Advanced technical and analytical skills.
• Strong understanding of education programs and outcomes.
• Ability to customize Salesforce and other data systems.
• Experience creating, interpreting, and presenting reports.

Responsibilities

• Manage primary participant databases and ensure data integrity.
• Train staff and provide TA on internal and external databases.
• Prepare and guide programs in Salesforce and data inventory.
• Collaborate with IT to improve systems and dashboards.
• Design Salesforce dashboards and reports to track program outcomes.
• Lead data quality management, validation protocols, and data reconciliation.
• Develop user-friendly reports to engage program staff and funders.
• Produce regular funding and compliance-related reports.
• Design and update data collection tools and templates.
• Analyze and visualize data to tell clear, compelling stories.

Skills

Data analysis

Salesforce

Data visualization

Stakeholder collaboration

Tools

Salesforce dashboards

Job description

The Good Shepherd Services Impact and Evaluation Department’s mission is to support programs in managing their contracts and learning from data to strengthen the services and impact. I&E oversees agency-wide efforts in performance management, promoting implementation of evidence-based practices, and supporting evidence-generating activities. Within I&E, the Education team supports the programs in Good Shepherd Services (GSS) Education programs, including Community Schools, YABCs, Transfer and Partnership Schools and LifeLink programs.

As a Program Analyst, you would be driving this mission by working with GSS’ Education Programs including closely partnering with program leadership and staff on improvement efforts, making data accessible and relevant to day-to-day practice, inspiring the use of data by customizing Salesforce and other data collection systems, creating reports, and providing technical assistance. This position requires a passion for providing impactful services to our communities and participants, a strong understanding of education programs, and advanced technical and analytical skills. This work relies upon having the interpersonal agility to build relationships with multiple levels of staff and an enthusiasm for working in a collaborative learning environment. This role is primarily based in Manhattan, but there are periodic visits to program sites across NYC, including some in East New York and the Bronx.

Reports to: DIRECTOR, EDUCATION PROGRAMS, IMPACT AND EVALUATION

Location: 305 7th Avenue, New York, New York 10001 (Position requires travel to other GSS programs in Brooklyn and Bronx Area)

Hours: 35 Hours/Week; Exempt

Salary: $66,000 - 73,500

As a Program Analyst, you will strategically guide quality improvement efforts

• Continuously assess and be aware of program performance, trends and needs to effectively support ongoing quality improvement strategies.
• Strategize with program leadership around new and existing initiatives to effectively support program(s) in tracking related outcomes and performance.
• Maintain expertise in quality improvement approaches, evaluation, best practices, and emerging trends to inform your work.

Major Duties

• Manage primary participant databases and support data integrity,
• Train staff and provide technical assistance on how to use multiple internal and external databases
• Prepare and guide programs in Salesforce, including performing data inventory, compiling data elements, cleaning data, and supporting the development of a process map and configuration plan.
• Collaborate with the GSS IT team to identify ways to improve and build the system.
• Design Salesforce dashboards and reports to track new aspects of program’s evolving work.
• Lead data quality management efforts by developing data integrity plans, setting validation protocols, and partnering with the Data Integrity Analyst to reconcile data across systems, perform quality checks, and produce data quality reports.
• Bring data to life by developing user-friendly reports to engage program staff
• Produce regular funding and compliance-related reports.
• Design and update data collection tools.
• Analyze and visualize outcome and output data (in graphs, charts, and infographics) to tell a clear, compelling, and accurate story, and provide data in usable formats. Perform targeted data analysis and dive deep in specific priority areas or areas of concern.
• Collaborate with our Grants & Contracts Departments; pull and analyze data to respond to government and private funder audits and requests.
• Guide all levels of program staff in learning from data to strengthen services
• Regularly communicate with programs and assist staff in interpreting internal and external data (i.e., data provided by City and State funders, literature, national trend data and internal outcomes data) to identify performance strengths and areas in need of development.
• Host participatory, action-oriented conversations around trends and data at meetings with program staff. Connect data to lived experiences of staff and participants and to emerging policy trends.
• Conduct case record reviews of staff documentation in participant records and report on strengths and areas for growth.
• Develop logic models for new programs, and revisions for existing programs.
• Proactively and creatively involve participants and communities in program evaluation and planning
• Partner with program staff in implementing data-driven improvements
• Guide program staff through improvement planning processes
• Create or modify tools (e.g., checklists, templates, forms) assist staff in using them and provide targeted follow-up to identified improvement needs.
• Align and collaborate across team members
• Actively collaborate with team members and contribute knowledge to the department: e.g., participate in group supervision, team meetings and cross-team workgroups
• Collaborate with City, State, and other external funders and adv