Education Pathways Navigator

The Fedcap Group; New York (NY); Hybrid; USD 56,000 - 76,000; Full time

Job summary

The Fedcap Group is seeking an Education Specialist to help Jobs Plus Members enroll in sector-based training, GED, and college education across NYC locations. The ES coordinates with case management, job placement, and financial counseling to ensure enrollment and completion of training activities.

Responsibilities include engaging Members, enabling referrals, and tracking outcomes using Salesforce/FCC while maintaining strong partner relationships.

Qualifications

• Bachelor's degree in social work or related field is preferred.
• Minimum of two (2) years' experience in case management or training, or equivalent work experience.
• Knowledge of work in areas like occupational training, substance use, mental health, employment, and housing services.
• Proficiency with Microsoft Office and related tools.
• Experience working with public assistance recipients and those affected by poverty is a plus.

Responsibilities

• Provide at least 90% of Members with two meaningful opportunities per month.
• Deliver services using diverse options to match Members' learning styles.
• Assist at least 90% of referrals with verification needed for training and education.
• Provide individualized services to 100% of members on caseload from referral to completion.
• Interact with Members at least 2 times per month and follow up with partners promptly.
• Attend at least 2 community partner events and create new partnerships monthly.
• Create new pathways for internship enrollment each quarter and coordinate onsite training events.
• Document enrollment, progress, and communications in Salesforce and FCC.

Skills

Engagement skills

Wraparound services

Organizational skills

Follow-up skills

Education

Bachelor's degree in social work

Tools

Microsoft Office

Job description

The Fedcap Group is seeking an Education Specialist to help Jobs Plus Members enroll in sector-based training, GED, and college education across NYC locations. The ES coordinates with case management, job placement, and financial counseling to ensure enrollment and completion of training activities.

Responsibilities include engaging Members, enabling referrals, and tracking outcomes using Salesforce/FCC while maintaining strong partner relationships.