Education Operations Lead - Content & Systems

OpenAI; California (MO); On-site; USD 180,000 - 240,000; Full time

Job summary

OpenAI is seeking a strategic operator to own the operating system behind Customer Education. You will manage the health of the education content portfolio, run the team’s rhythm, and translate evolving business needs into scalable workflows and system requirements.

The right candidate will raise the quality of execution across Customer Education, bring order and judgment to a fast-moving environment, and design AI-enabled processes to automate repeatable work at scale.

Qualifications

• 8+ years of experience in content operations, program operations, business operations, learning operations, knowledge management, or related field.
• Experience owning or improving the operating model of a fast-moving, cross-functional team.
• Demonstrated experience managing the lifecycle and quality of a complex content or knowledge portfolio.
• Strong program management skills across prioritization, dependency management, risk identification, and executive communication.
• Experience translating business or team needs into clear workflows, system requirements, and implementation plans.
• Excellent written communication, sound operational judgment, and strong follow-through.

Responsibilities

• Own the health and integrity of the Customer Education content portfolio, including lifecycle, governance, discoverability, reuse, and meaningful gaps.
• Ensure customer-facing teams can confidently find and use the right education resources at the right time.
• Run the team’s operating rhythm across priorities, ownership, timelines, dependencies, decisions, launch readiness, and follow-through.
• Turn ambiguous cross-functional initiatives into clear plans, workflows, responsibilities, and decision points.
• Design scalable processes and handoffs for how education programs are created, launched, maintained, distributed, and measured.
• Translate team and business needs into practical system requirements and partner across teams to bring solutions to life.
• Identify operational risks, portfolio gaps, duplicated effort, and breakdowns in execution before they become larger problems.
• Use AI deeply to automate repeatable work, strengthen quality control, synthesize inputs, and create better operating leverage.

Skills

Content operations

Program operations

Knowledge management

Program management

Written communication

Cross-functional collaboration

Executive communication

AI-enabled workflows

Job description

OpenAI is seeking a strategic operator to own the operating system behind Customer Education. You will manage the health of the education content portfolio, run the team’s rhythm, and translate evolving business needs into scalable workflows and system requirements.

The right candidate will raise the quality of execution across Customer Education, bring order and judgment to a fast-moving environment, and design AI-enabled processes to automate repeatable work at scale.