Global Enterprise Learning Program Lead

OpenAI; San Francisco (CA); On-site; USD 180,000 - 280,000; Full time

Job summary

OpenAI is seeking a seasoned Head of Customer Education to lead the enterprise learning program at global scale. You will set direction, build the team, and craft a high-quality portfolio that moves customers from onboarding to confident, measurable business impact.

You will collaborate with product and customer-facing teams, translate customer needs into role-based tracks, and measure outcomes to inform what to build next.

Qualifications

• 10+ years in customer education, product education, digital learning, customer adoption, or a related field.
• Substantial experience managing and developing a multidisciplinary customer education or learning team.
• Experience building and scaling a customer-facing learning program or portfolio, including strategy, planning, resourcing, delivery, and measurable results.
• Experience designing role-based learning and driving customer discovery and engagement across owned and partner channels.
• Evidence that your work changed product use, adoption, or measurable customer value.
• Excellent cross-functional leadership, executive communication, and curiosity about AI.

Responsibilities

• Lead and develop a high-performing Customer Learning team.
• Own the customer-facing Learn experience, curriculum, and program portfolio—from strategy through results.
• Turn priority customer needs into role-based tracks, paths, and high-quality programs.
• Make the portfolio easy to understand, with clear starting points, progression, and relationships among experiences.
• Lead how learning reaches customers through owned and partner channels.
• Use customer and product evidence to measure impact and decide what to build, scale, improve, defer, or stop.

Skills

Customer education leadership

Team development

Program strategy

Cross-functional leadership

Learning program design

Job description

OpenAI is seeking a seasoned Head of Customer Education to lead the enterprise learning program at global scale. You will set direction, build the team, and craft a high-quality portfolio that moves customers from onboarding to confident, measurable business impact.

You will collaborate with product and customer-facing teams, translate customer needs into role-based tracks, and measure outcomes to inform what to build next.