Education & Onboarding Lead: Build Scalable Training

Prof Compounding Centers of America; Houston (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

PK Software, a PK Software product under PCCA, seeks an Onboarding & Education Manager to build and own customer education. You will stand up our learning management system, produce training videos, and design learning paths for pharmacy staff, helping customers get value from the product faster.

The role is ~80% education and 20% onboarding, with live training, cross‑functional collaboration, and data‑driven assessment. Competitive salary and benefits through PCCA.

Qualifications

• 3 to 5+ years in customer education, training, onboarding, instructional design, or enablement at a software company.
• Hands‑on experience administering an LMS and building courses within it.
• Demonstrated video production skills: scripting, screen recording, and editing with tools such as Camtasia, Descript, Loom, or similar.
• Strong instructional design fundamentals and an understanding of adult learning principles.
• Confident presenter, comfortable on camera and leading live training for groups.
• Clear, plain‑spoken writer who can turn complex workflows into simple guides.
• Strong project management skills and the ability to run multiple content projects at once.
• Data‑minded, with the habit of measuring whether training actually works.

Responsibilities

• Build and own the customer education strategy and roadmap, maturing us from ad hoc training to a structured, scalable education program
• Implement and administer our LMS, including course structure, learning paths, enrollment, and reporting
• Plan, script, record, and edit product training videos and eLearning modules
• Design role-based curricula for pharmacy owners, pharmacists, and technicians, covering both new customer training and ongoing education for existing customers
• Build assessments and, over time, certification paths that validate customer proficiency
• Assist the Support team with knowledge base articles and help documentation, keeping written content consistent with course material
• Host live training sessions, webinars, and office hours as needed
• Partner with Product to keep content current with each release, and build training for major launches, including our next-generation platform
• Track education metrics such as course completion, engagement, support ticket deflection, and time-to-value, and use the data to improve the program
• Serve as flex capacity for the Onboarding team during peak periods, guiding new customers from kickoff through go-live
• Deliver live implementation training, remote and occasionally on-site
• Feed what you learn from onboarding directly back into course content and documentation
• Help standardize onboarding materials so every customer gets a consistent experience

Skills

LMS administration

Video production

Instructional design

Onboarding

Project management

Data-driven

Public speaking

Writing/content creation

Tools

Camtasia

Descript

Loom

Job description

PK Software, a PK Software product under PCCA, seeks an Onboarding & Education Manager to build and own customer education. You will stand up our learning management system, produce training videos, and design learning paths for pharmacy staff, helping customers get value from the product faster.

The role is ~80% education and 20% onboarding, with live training, cross‑functional collaboration, and data‑driven assessment. Competitive salary and benefits through PCCA.