Education & Onboarding Strategist

Pccarx; Houston (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Benefits through PCCA

Job summary

PK Software, part of PCCA, is hiring an Onboarding & Education Manager to build and own customer education. You will stand up our LMS, Produce video-based training content, and design structured learning paths for pharmacy staff to help customers get value from the software faster.

The role is 80% education and 20% onboarding, with hands-on training during peak periods. You will work with Product to keep content current and track education metrics to improve the program.

Qualifications

• 3–5+ years in customer education, training, onboarding, instructional design, or enablement at a software company.
• Hands‑on experience administering an LMS and building courses within it.
• Demonstrated video production skills: scripting, screen recording, and editing with tools such as Camtasia, Descript, Loom, or similar.
• Strong instructional design fundamentals and an understanding of adult learning principles.
• Confident presenter, comfortable on camera and leading live training for groups.
• Clear, plain-spoken writer who can turn complex workflows into simple guides.
• Strong project management skills and the ability to run multiple content projects at once.
• Data‑minded, with the habit of measuring whether training actually works.

Responsibilities

• Build and own the customer education strategy and roadmap, maturing us from ad hoc training to a structured, scalable education program.
• Implement and administer our LMS, including course structure, learning paths, enrollment, and reporting.
• Plan, script, record, and edit product training videos and eLearning modules.
• Design role-based curricula for pharmacy owners, pharmacists, and technicians, covering both new customer training and ongoing education for existing customers.
• Build assessments and, over time, certification paths that validate customer proficiency.
• Assist the Support team with knowledge base articles and help documentation, keeping written content consistent with course material.
• Host live training sessions, webinars, and office hours as needed.
• Partner with Product to keep content current with each release, and build training for major launches, including our next-generation platform.
• Track education metrics such as course completion, engagement, support ticket deflection, and time-to-value, and use the data to improve the program.
• Serve as flex capacity for the Onboarding team during peak periods, guiding new customers from kickoff through go-live.
• Deliver live implementation training, remote and occasionally on-site.
• Feed what you learn from onboarding directly back into course content and documentation.
• Help standardize onboarding materials so every customer gets a consistent experience.

Skills

LMS administration

Video production

Instructional design

Adult learning principles

Public speaking

Writing / documentation

Project management

Data analytics

Tools

Camtasia

Descript

Loom

Thought Industries

LearnUpon

Absorb

Job description

PK Software, part of PCCA, is hiring an Onboarding & Education Manager to build and own customer education. You will stand up our LMS, Produce video-based training content, and design structured learning paths for pharmacy staff to help customers get value from the software faster.

The role is 80% education and 20% onboarding, with hands-on training during peak periods. You will work with Product to keep content current and track education metrics to improve the program.