Education IT Operations Lead

Excel Academy Charter Schools; Chelsea (MA); Hybrid; USD 72,000 - 94,000; Full time

Job summary

Excel Academy Charter Schools in MA/RI seeks a Manager of Information Technology to lead day-to-day IT across the network, ensuring reliable, well-supported technology in our schools. You will own IT operations, coordinate with vendors, support school-based tech, and drive improvements while traveling between campuses as needed; remote work is hybrid based in MA/RI.

The role requires on-site presence at schools 2 days per week, with travel reimbursed, and peak periods may demand more on-site

Qualifications

• 3–5+ years of experience in technology, operations, or systems support, preferably in a school or similarly complex organization.
• Experience supporting or managing systems and projects, with strong attention to detail and follow-through.
• Ability to coordinate with vendors or external partners to ensure timely and effective service delivery.
• Strong organizational and project management skills, with the ability to manage multiple priorities and meet deadlines.
• Comfort working with technology systems and data, and willingness to learn new tools and platforms.
• Familiarity with data privacy and security best practices (e.g., FERPA, COPPA).
• Strong communication skills, with the ability to support both technical and non-technical stakeholders.
• Demonstrated ability to build relationships and work collaboratively across teams.
• An unwavering commitment to and belief in the mission of Excel Academy Charter Schools, including Excel’s values and educational model.

Responsibilities

• Own end-to-end IT operations across the network, including intake, triage, routing, and resolution of all technology requests.
• Design and maintain clear workflows between network and school-based teams to ensure efficient and accurate service delivery.
• Monitor system performance (e.g., uptime, resolution time, ticket volume) and proactively address issues.
• Serve as a point of escalation for issues impacting school operations and coordinate timely resolution.
• Coordinate with technology vendors and managed service providers to ensure effective service delivery.
• Monitor responsiveness and escalate issues to maintain a high bar for support.
• Support implementation of vendor-led projects and network technology initiatives.
• Support Deans of Operations in managing school-based technology systems and vendors.
• Provide tools, resources, and troubleshooting to ensure schools can effectively manage technology.
• Ensure fidelity of school-based systems, including device management and inventory systems.
• Serve as a key point of contact for school-based technology needs.
• Support lifecycle systems for staff and student devices, including onboarding, distribution, and inventory.
• Coordinate key processes such as summer staff onboarding/offboarding and student device readiness.
• Help ensure access, devices, and systems are set up accurately and on time.
• Maintain clear, accessible documentation and support consistent systems across schools.
• Identify opportunities to improve processes, reduce inefficiencies, and strengthen execution.
• Lead and support projects aligned to network priorities, building toward increased ownership over time.

Skills

IT operations

Vendor coordination

Project management

Stakeholder communication

Data privacy & FERPA

Hybrid work environment

Policy & process improvement

Job description

Excel Academy Charter Schools in MA/RI seeks a Manager of Information Technology to lead day-to-day IT across the network, ensuring reliable, well-supported technology in our schools. You will own IT operations, coordinate with vendors, support school-based tech, and drive improvements while traveling between campuses as needed; remote work is hybrid based in MA/RI.

The role requires on-site presence at schools 2 days per week, with travel reimbursed, and peak periods may demand more on-site