Manager of Information Technology

Excel Academy Charter Schools; Chelsea (MA); On-site; USD 72,000 - 94,000; Full time

Job summary

Excel Academy Charter Schools in MA/RI seeks a Manager of Information Technology to lead day-to-day IT across the network, ensuring reliable, well-supported technology in our schools. You will own IT operations, coordinate with vendors, support school-based tech, and drive improvements while traveling between campuses as needed; remote work is hybrid based in MA/RI.

The role requires on-site presence at schools 2 days per week, with travel reimbursed, and peak periods may demand more on-site

Qualifications

• 3–5+ years of experience in technology, operations, or systems support, preferably in a school or similarly complex organization.
• Experience supporting or managing systems and projects, with strong attention to detail and follow-through.
• Ability to coordinate with vendors or external partners to ensure timely and effective service delivery.
• Strong organizational and project management skills, with the ability to manage multiple priorities and meet deadlines.
• Comfort working with technology systems and data, and willingness to learn new tools and platforms.
• Familiarity with data privacy and security best practices (e.g., FERPA, COPPA).
• Strong communication skills, with the ability to support both technical and non-technical stakeholders.
• Demonstrated ability to build relationships and work collaboratively across teams.
• An unwavering commitment to and belief in the mission of Excel Academy Charter Schools, including Excel’s values and educational model.

Responsibilities

• Own end-to-end IT operations across the network, including intake, triage, routing, and resolution of all technology requests.
• Design and maintain clear workflows between network and school-based teams to ensure efficient and accurate service delivery.
• Monitor system performance (e.g., uptime, resolution time, ticket volume) and proactively address issues.
• Serve as a point of escalation for issues impacting school operations and coordinate timely resolution.
• Coordinate with technology vendors and managed service providers to ensure effective service delivery.
• Monitor responsiveness and escalate issues to maintain a high bar for support.
• Support implementation of vendor-led projects and network technology initiatives.
• Support Deans of Operations in managing school-based technology systems and vendors.
• Provide tools, resources, and troubleshooting to ensure schools can effectively manage technology.
• Ensure fidelity of school-based systems, including device management and inventory systems.
• Serve as a key point of contact for school-based technology needs.
• Support lifecycle systems for staff and student devices, including onboarding, distribution, and inventory.
• Coordinate key processes such as summer staff onboarding/offboarding and student device readiness.
• Help ensure access, devices, and systems are set up accurately and on time.
• Maintain clear, accessible documentation and support consistent systems across schools.
• Identify opportunities to improve processes, reduce inefficiencies, and strengthen execution.
• Lead and support projects aligned to network priorities, building toward increased ownership over time.

Skills

IT operations

Vendor coordination

Project management

Stakeholder communication

Data privacy & FERPA

Hybrid work environment

Policy & process improvement

Job description

Organization Overview

Excel Academy is a network of 5 schools in Massachusetts and Rhode Island that prepares students in grades 5-12 to succeed in high school and college and engage productively in their communities. The majority of our 1,700 students identify as Latinx or Hispanic and will be the first in their families to graduate from college. Families choose Excel because our students consistently outperform their peers in growth and achievement and are 5x more likely to graduate from college.

At Excel, we believe that every student—regardless of race, zip code, or economic status - deserves access to a free, high quality holistic education. During their middle school journey with us, students grow at a pace faster than most peers in their state. This is possible through a combination of high expectations, rigorous instruction, and individualized support. At our nationally ranked high school, students achieve at the highest level and are poised for success in their chosen college or career path.

About our Team

Everyday, our team members choose to be positive, drive their own growth, uplift one another, and hold the highest possible beliefs for what students can achieve.

About the Role

The Manager of Information Technology will provide operational leadership and execution of technology services across the network. They will support the implementation, maintenance, and continuous improvement of technology systems to ensure that schools have reliable, functional, and well-supported technology. The Manager of IT is responsible for day-to-day execution of IT systems and support, while building toward broader ownership of systems and strategy over time.

This is a hybrid role based in Massachusetts and Rhode Island.

• The Manager of IT is expected to work on-site at schools or network offices at least 2 days per week
• Travel between Massachusetts and Rhode Island schools is required; all travel is reimbursed
• During peak operational periods (e.g., summer readiness, start of school, major events, testing windows), this role may require up to 5 days per week on-site based on school and network needs

Starting Salary & Start Date: $72k - $94k, commensurate with experience. The ideal candidate would start as soon as possible.

Your Impact

Technology Operations & Service Delivery

• Own end-to-end IT operations across the network, including intake, triage, routing, and resolution of all technology requests
• Design and maintain clear workflows between network and school-based teams to ensure efficient and accurate service delivery
• Monitor system performance (e.g., uptime, resolution time, ticket volume) and proactively address issues
• Serve as a point of escalation for issues impacting school operations and coordinate timely resolution

Vendor Coordination & System Implementation

• Coordinate with technology vendors and managed service providers to ensure effective service delivery
• Monitor responsiveness and escalate issues to maintain a high bar for support
• Support implementation of vendor-led projects and network technology initiatives

School-Based Technology Support

• Support Deans of Operations in managing school-based technology systems and vendors
• Provide tools, resources, and troubleshooting to ensure schools can effectively manage technology
• Ensure fidelity of school-based systems, including device management and inventory systems
• Serve as a key point of contact for school-based technology needs

Staff & Student Technology Systems

• Support lifecycle systems for staff and student devices, including onboarding, distribution, and inventory
• Coordinate key processes such as summer staff onboarding/offboarding and student device readiness
• Help ensure access, devices, and systems are set up accurately and on time

Systems Improvement & Project Ownership

• Maintain clear, accessible documentation and support consistent systems across schools
• Identify opportunities to improve processes, reduce inefficiencies, and strengthen execution
• Lead and support projects aligned to network priorities, building toward increased ownership over time

Qualifications

• 3–5+ years of experience in technology, operations, or systems support, preferably in a school or similarly complex organization
• Experience supporting or managing systems and projects, with strong attention to detail and follow-through
• Ability to coordinate with vendors or external partners to ensure timely and effective service delivery
• Strong organizational and project management skills, with the ability to manage multiple priorities and meet deadlines
• Comfort working with technology systems and data, and willingness to learn new tools and platforms
• Familiarity with data privacy and security best practices (e.g., FERPA, COPPA)
• Strong communication skills, with the ability to support both technical and non-technical stakeholders
• Demonstrated ability to build relationships and work collaboratively across teams
• An unwavering commitment to and belief in the mission of Excel Academy Charter Schools, including Excel’s values and educational model

Mission Alignment

• You share a commitment to and belief in all students and the mission of Excel Academy Charter Schools, including Excel’s values and educational model;
• You are committed to addressing racial and economic inequity in education;
• You work effectively in a team environment and have a willingness and desire to support others in doing their best work; and
• You are open to change, are willing to problem-solve, and seek feedback for your own professional growth and improvement.

Preference will be given to applicants who share points of intersection with our students, such as speaking Spanish, Portuguese, Arabic, or a language commonly spoken by our students and families at an advanced level, being first generation college graduates, or having grown up low-income.