Education Investigator

Cisive Inc.; Maryland City (MD); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Job summary

Cisive is seeking an Education Verification Investigator to perform thorough primary source education verifications for PreCheck, Inc. clients. You will conduct interviews, verify records, and document findings in accordance with FCRA and applicable laws.

The role emphasizes accuracy, timely production, and strong communication across departments to meet client needs.

Qualifications

• Follows established processes to conduct education verification investigations.
• Performs comprehensive research using Internet and resources.
• Requests verification of education records via phone, fax, mail, email, or online databases.
• Maintains precise data records in databases.
• Meets production standards and communicates effectively.

Responsibilities

• Conduct education verification investigations per guidelines.
• Research using various resources and databases.
• Contact applicants and institutions to obtain information by phone.
• Record accurate data and maintain documentation across systems.
• Collaborate with other investigators to fulfill client needs.

Skills

Research skills

Phone communication

Time management

Independent judgment

Data entry

Education

High School diploma

Job description

It’s fun to work in a company where people truly BELIEVE in what they’re doing! We’re committed to bringing passion and customer focus to the business. At Cisive, our vision is to make securing the right talent effortless. We provide technology‑first background screening, identity verification, and continuous monitoring solutions that help organizations hire and manage their workforce with confidence. Scope of the Position Responsible for providing a superior client experience through the completion of thorough and accurate primary source education verification investigations on behalf of PreCheck, Inc. clients. Reports information in accordance with the Fair Credit Reporting Act (FCRA), state and federal law, and PreCheck guidelines.

Hourly Range: $17-20 per hour

Job Description Essential Job Duties

• Follows established processes and guidelines to conduct education verification investigations.
• Performs comprehensive research utilizing the Internet and various other resources.
• Requests verification of education records utilizing diverse range of methods. Including, but not limited to phone, fax, mail, email, and online databases.
• Conducts appropriate follow‑up on requests throughout the course of an education investigation.
• Communicates via the phone with applicants and educational institutions to obtain information.
• Records precise data pertaining to each investigation utilizing appropriate format in various databases.
• Meets departmental standards for production consistently.
• Uses time‑management skills to navigate competing demands and ensure goals are achieved.
• Exercises independent judgment and resourcefulness to successfully complete client requests.
• Provides support to other Education Investigators to ensure all client needs are met.
• Works closely with all departments to acquire information and clarification on client requests.
• Completes special assignments or projects as requested.
• Performs essential job demands for this position
• Performs other duties and assists with department needs as assigned

High School required