Education Center Front Desk & Admin Specialist

Manufacturing Engineering System; Hawaii; On-site; USD 42,000 - 60,000; Full time

Job summary

MES, LLC is seeking a Reception & Administration professional for the Schofield Barracks, HI location. The role involves greeting clients, handling inquiries, and processing education-related paperwork per SOP.

The position supports Soldiers through Tuition Assistance programs, upholds documentation standards, and coordinates with Government personnel on office operations and training schedules. Strong English and office skills are essential.

Qualifications

• Shall be able to read, write, speak, enunciate clearly, and fully comprehend the English language.
• The minimum knowledge, skills, and abilities required to perform these services/tasks include: customer service skills; knowledge of U.S. post-secondary education programs; and demonstrated knowledge and proficiency in the use of office equipment, Microsoft Office computer programs and web-based applications.
• A minimum of one (1) year of relevant experience (reception and/or administrative experience).
• 30 semester hours of college from an accredited college for new hires.
• National Agency Check with Investigation (NACI) is required for this position.

Responsibilities

• Greet clients, enter them into a customer management system (Customer Management Tool), and respond to e-mail, facsimile, and phone inquiries in a timely and professional manner.
• Follow clearly detailed and specific procedures as prescribed by site Standard Operating Procedure (SOP) or similar directive after determining the reason for the client’s visit or contact and refer the client to the appropriate personnel.
• Operate basic office equipment, e.g. photocopier, facsimile, multi-line phone/voicemail systems, mail machines, and basic computer programs.
• Assist with administrative aspects of group in- and out-processing of Soldiers and in accordance with (IAW) the current site SOP or similar directive.
• Provide general information to Soldiers applying for Tuition Assistance (TA) using the established web-based application process.
• Assist with processing of requests for TA and distribution of forms as prescribed by SOP or other similar directive.
• Ensure client’s education record information is posted correctly IAW establish web-based application process.
• Follow clearly detailed specific procedures as prescribed by site SOP or other similar directive to file or post documents or reports.

Skills

Customer service

Office equipment

Microsoft Office

Web-based applications

Education

30 semester hours of college

Tools

CRM system

Microsoft Office

Job description

MES, LLC is seeking a Reception & Administration professional for the Schofield Barracks, HI location. The role involves greeting clients, handling inquiries, and processing education-related paperwork per SOP.

The position supports Soldiers through Tuition Assistance programs, upholds documentation standards, and coordinates with Government personnel on office operations and training schedules. Strong English and office skills are essential.