Education Associate 2 (PCN 051404)

Alaska Manufacturing Extension Partnership; Juneau, Northern (AK, KY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

The Department of Education & Early Development (DEED) in Juneau, Alaska, seeks an Education Associate 2 to serve as the first point of contact for educators pursuing certification. You will review applications, issue certificates, and ensure timely, accurate processing while supporting renewal portals.

Based in Juneau, the role emphasizes customer service and efficient operations within the Teacher Certification team. A degree in administration/education plus relevant experience is required.

Qualifications

• Degree in administration and/or education plus one year of Education Associate 1 experience or equivalent.
• Five years in education, counseling or administrative/administrative services, one year in technical/paraprofessional roles.
• Substitution: graduate study may substitute for option 2 experience, or undergraduate study may substitute for generalized experience.

Responsibilities

• Serve as a primary point of contact for educators seeking certification in Alaska.
• Review and evaluate certification applications in accordance with Alaska statutes and procedures.
• Manage online renewal and certification inquiry portals and support efficient office operations.

Skills

Computer Skills

Analytical Thinking/Problem Solving

Customer Service

Education

Bachelor's degree in administration and/or education

Five years of experience in education, counseling or administrative services

Job description

Welcome to the Department of Education & Early Development

We're delighted to have you join our team.

This position is open to Alaskan Residents only.

Please check out the residency definition to determine if you qualify.

What you will be doing:

The Education Associate 2 plays a vital customer-focused role within DEED’s Teacher Certification office. This position is often the first point of contact for educators seeking certification in Alaska and is essential in ensuring applicants receive timely, accurate, and supportive service. This position reviews and evaluates certification applications in accordance with Alaska statutes, regulations and procedures, determining eligibility and issuing a wide range of certificate types.

In addition to daily application review, this position manages the online renewal and certification inquiry portals, ensuring they run smoothly and are responsive to the needs of educators. Working closely with the Teacher Certification team, the Teacher Education Associate 2 helps maintain efficient office operations and contributes to a positive, service-oriented experience for all applicants.

Our organization, mission, and culture:

The Education Associate 2 serves within DEED’s Division of Innovation and Education Excellence as a key member of the Teacher Certification team. This team consists of dedicated staff who provide customer service and support to educators and school districts, ensuring they understand and can successfully navigate Alaska’s certification requirements. The Teacher Education Associate II plays a critical role by processing certification applications and maintaining effective, efficient systems that support the overall certification process.

The benefits of joining our team:

The Teacher Certification team is a collaborative group of seven staff members dedicated to supporting educators, schools, and districts while advancing DEED’s mission of providing an excellent education for every student, every day. Four technical staff work together to process teacher certification applications, respond to applicant inquiries, and coordinate with related departments to ensure timely processing. One Teacher Certification Education Specialist provides expertise and support for the new TEACH-AK online certification system. One Program Coordinator supports the Educator Registered Apprenticeship Program. The Teacher Certification Administrator works closely with the entire team to address educator, and district needs and to guide ongoing system improvements.

The working environment you can expect:

This position is located in Juneau, Alaska. The Teacher Certification office is found on the 9th floor of the State Office Building.

Who we are looking for:

We are interested in candidates who possess some or all of the following position specific competencies:

• Computer Skills– Uses computers, software applications, databases, and automated systems to accomplish work.
• Analytical Thinking/Problem Solving – Uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
• Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

The position is in-person, Juneau based. No telework options are available.

Education and Experience Requirements:

• (1) Graduation from an accredited college, preferably in administration and/or education. AND One year of experience as an Education Associate 1 with the State of Alaska or the equivalent elsewhere.
• (2) Five years of experience in the broad field of education, counseling or administrative services, one year of which was at the technical/paraprofessional.
• (3) Any combination of the above.
• Substitution: In option 2, graduate study may be substituted for the required specialized experience on a year-for-year basis. Undergraduate study, preferably in administration and/or education may also substitute for the generalized experience in option 2 on a year-for-year basis.

The State of Alaska does not provide VISA Employer sponsorships.

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodations, auxiliary aids, or services, alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel at P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal-opportunity employer.

For specific information in reference to the position, feel free to contact the hiring manager at:

Simone Sanders, Education Administrator 2

[phone]

[e-mail]