Education Associate 2 (PCN 051404)

State of Alaska; Juneau (AK); On-site; USD 60,000 - 75,000; Full time

Job summary

The Education Associate 2 in Juneau, Alaska, works in the Teacher Certification office, reviewing certification applications and ensuring timely, accurate service for educators. This role manages the TEACH-AK system and maintains smooth operations of renewal portals, collaborating with the Teacher Certification team.

You will contribute to a service-oriented experience for all applicants, supporting office efficiency and adherence to Alaska statutes and procedures.

Qualifications

• Graduation from an accredited college, preferably in administration and/or education.
• Five years of experience in education, counseling or administrative services, one year at technical/paraprofessional level.
• Any combination of the above.

Responsibilities

• Reviews and evaluates certification applications to determine eligibility.
• Manages online renewal and certification portals to ensure smooth operation.
• Supports the Teacher Certification team to maintain efficient operations.
• Provides customer-focused service to educators and districts.

Skills

Computer Skills

Analytical Thinking/Problem Solving

Customer Service

Education

Bachelor's degree in administration or education

Tools

TEACH-AK online system

Job description

Welcome to the Department of Education & Early Development

We’d be delighted to have you join our team.

This position is open to Alaskan Residents only.

Please check out the residency definition to determine if you qualify.

What you will be doing:

The Education Associate 2 plays a vital customer-focused role within DEED's Teacher Certification office. This position is often the first point of contact for educators seeking certification in Alaska and is essential in ensuring applicants receive timely, accurate, and supportive service. This position reviews and evaluates certification applications in accordance with Alaska statutes, regulations and procedures, determining eligibility and issuing a wide range of certificate types.

In addition to daily application review, this position manages the online renewal and certification inquiry portals, ensuring they run smoothly and are responsive to the needs of educators. Working closely with the Teacher Certification team, the Teacher Education Associate 2 helps maintain efficient office operations and contributes to a positive, service-oriented experience for all applicants.

Our organization, mission, and culture:

The Education Associate 2 serves within DEED's Division of Innovation and Education Excellence as a key member of the Teacher Certification team. This team consists of dedicated staff who provide customer service and support to educators and school districts, ensuring they understand and can successfully navigate Alaska's certification requirements. The Teacher Education Associate II plays a critical role by processing certification applications and maintaining effective, efficient systems that support the overall certification process.

The benefits of joining our team:

The Teacher Certification team is a collaborative group of seven staff members dedicated to supporting educators, schools, and districts while advancing DEED's mission of providing an excellent education for every student, every day. Four technical staff work together to process teacher certification applications, respond to applicant inquiries, and coordinate with related departments to ensure timely processing. One Teacher Certification Education Specialist provides expertise and support for the new TEACH-AK online certification system. One Program Coordinator supports the Educator Registered Apprenticeship Program. The Teacher Certification Administrator works closely with the entire team to address educator, and district needs and to guide ongoing system improvements.

The working environment you can expect:

This position is located in Juneau, Alaska. The Teacher Certification office is found on the 9th floor of the State Office Building.

Who we are looking for:

We are interested in candidates who possess some or all of the following position specific competencies:

• Computer Skills– Uses computers, software applications, databases, and automated systems to accomplish work.
• Analytical Thinking/Problem Solving – Uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
• Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

The position is in-person, Juneau based. No telework options are available.

(1) Graduation from an accredited college, preferably in administration and/or education. AND One year of experience as an Education Associate 1 with the State of Alaska or the equivalent elsewhere.

OR

(2) Five years of experience in the broad field of education, counseling or administrative services, one year of which was at the technical/paraprofessional.

OR

(3) Any combination of the above.

Substitution: In option 2, graduate study may be substituted for the required specialized experience on a year-for-year basis. Undergraduate study, preferable in administration and/or education may also substitute for the generalized experience in option 2 on a year-for-year basis.

At the time of the interview, please provide the following:

1. 1. Three (3) professional references, whom we may contact by phone, are required. One (1) of these references must be your current or most recent supervisor, if not already provided in the application.
2. 2. A copy of your last two (2) performance evaluations, or two (2) letters of reference if evaluations are unavailable.
3. 3. A copy of academic transcripts (unofficial is okay; please ensure that the institution name/URL is listed on the transcripts) is used to verify that you meet the minimum qualifications.

EDUCATION

To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application If you have not obtained a degree, please indicate the number of units completed Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts) Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

If education is completed in a foreign college or university, it may be used to meet the above requirements, if applicable. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. The omission of the required documentation listed will result in an incomplete application, and you will not receive further consideration.

WORK EXPERIENCE

When using work experience not documented in your application, please provide the employer's name, job title, employment dates, and whether you worked full-time or part-time Applications will be reviewed to determine if the responses are supported and if minimum qualifications are met Work experience needed to meet the minimum qualifications must be documented in the application If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment.

If you have currently or previously been appointed to a flexibly staffed position, please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level Ensure your time and any subsequent flex promotion(s) are documented as a separate position This is required as minimum qualifications require experience at a particular level in which the lower level may not be considered If this information is not accurately reflected in your application, this may cause the processing of your application for consideration to be delayed.

The State of Alaska does not provide VISA Employer sponsorships.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodations, auxiliary aids, or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel at P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal-opportunity employer.

For specific information in reference to the position, feel free to contact the hiring manager at:

Simone Sanders, Education Administrator 2

[phone]

[e-mail]