EdTech Specialist — Language Learning (Hybrid, Chicago)

Klett USA, Inc.; Chicago (IL); Hybrid; USD 65,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Up to 12 weeks of parental leave, paid 50%

16 days PTO, increasing to 25 days after two years

All federal holidays off

Retirement plan with 3% employer match

Paid lunch break

Job summary

A leading educational technology company in Chicago is seeking an Educational Technology Specialist to provide technical support and manage digital orders across multiple platforms. You will lead onboarding sessions, train teams on platform use, and analyze data to improve customer service. The ideal candidate has strong technical skills, fluency in additional languages, and a customer-focused mindset. This is a hybrid, full-time position with benefits including health insurance and paid time off.

Qualifications

• Proven experience in a tech support role, preferably in K-12 or higher education settings.
• Ability to train both internal teams and external stakeholders effectively.
• Strong organizational skills and proactive approach in managing tasks.

Responsibilities

• Provide timely technical support to educators and stakeholders.
• Manage digital orders and platform training for clients.
• Lead onboarding sessions and provide solution-oriented guidance.

Skills

Technical support for digital orders

Client account management

Strong writing skills in English

Fluency in Spanish, French, German, or Italian

Data analysis and interpretation

Automation tools proficiency

Tools

Jira

Zoho Desk

APIs (REST)

Spreadsheet software

Job description

A leading educational technology company in Chicago is seeking an Educational Technology Specialist to provide technical support and manage digital orders across multiple platforms. You will lead onboarding sessions, train teams on platform use, and analyze data to improve customer service. The ideal candidate has strong technical skills, fluency in additional languages, and a customer-focused mindset. This is a hybrid, full-time position with benefits including health insurance and paid time off.