Educational Technology Specialist

Klett USA, Inc.; Chicago (IL); Hybrid; USD 65,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Up to 12 weeks of parental leave, paid 50%

16 days PTO, increasing to 25 days after two years

All federal holidays off

Retirement plan with 3% employer match

Paid lunch break

Job summary

A leading educational technology company in Chicago is seeking an Educational Technology Specialist to provide technical support and manage digital orders across multiple platforms. You will lead onboarding sessions, train teams on platform use, and analyze data to improve customer service. The ideal candidate has strong technical skills, fluency in additional languages, and a customer-focused mindset. This is a hybrid, full-time position with benefits including health insurance and paid time off.

Qualifications

• Proven experience in a tech support role, preferably in K-12 or higher education settings.
• Ability to train both internal teams and external stakeholders effectively.
• Strong organizational skills and proactive approach in managing tasks.

Responsibilities

• Provide timely technical support to educators and stakeholders.
• Manage digital orders and platform training for clients.
• Lead onboarding sessions and provide solution-oriented guidance.

Skills

Technical support for digital orders

Client account management

Strong writing skills in English

Fluency in Spanish, French, German, or Italian

Data analysis and interpretation

Automation tools proficiency

Tools

Jira

Zoho Desk

APIs (REST)

Spreadsheet software

Job description

Salary: USD 65,000 – $70,000 / year Preferred location: Chicago (IL) Hybrid, Full-time

About us

Klett World Languages is a rapidly expanding organization with European roots. It is dedicated to empowering educators in the art of language instruction. We are the Chicago-based American arm of the Klett Group, which was founded in 1897 and encompasses 80+ educational enterprises.

At Klett World Languages, we provide the highest quality language materials in Spanish, French, German, and Italian. We create content that helps students build authentic communicative competence and become global citizens. Our materials are authentic, accessible, and user-friendly, and enable students to learn and deepen their connection to our increasingly global world. We strongly believe that educators play a key role in language learning, and part of our mission is to support them and give them opportunities for professional development.

The Educational Technology Specialist will assist students, teachers, and other stakeholders with technical issues and support tasks related to digital orders, LMS integrations, and platform training for clients. The role reports to the Educational Technology Manager and will also collaborate closely with the Director of Digital Strategy and Development, and our World Languages Sales Consultants. The ideal candidate has a strong technical background and an understanding of the K-12/Higher-Education setting.

KEY RESPONSIBILITIES

• Provide timely support through inbox and ticketing systems and escalate complex issues when needed.
• Manage digital orders across multiple world language learning platforms in both B2B and B2C environments.
• Deliver demo access and act as a subject matter expert for internal teams and third party EdTech partners.
• Lead technical onboarding sessions with district IT teams and support implementation with practical, solution oriented guidance.
• Train internal teams on platform use, code delivery workflows, and support procedures, in alignment with the platform PO.
• Report platform and editorial issues through Jira and Zoho Desk and collaborate with development teams to address them.
• Support webinars, major adoptions, and international integrations such as LTI and rostering.
• Coordinate with Marketing on platform updates and maintain clear and accessible documentation.
• Use platform analytics to identify usage patterns, engagement trends, and support needs that inform onboarding strategies, product prioritization, and customer success actions.
• Build and maintain operational dashboards or structured reports that synthesize licensing data, traffic metrics, and support statistics for internal stakeholders.
• Create email templates, develop use cases for recurring problems, and propose process improvements backed by data from support interactions and platform logs.
• Research and analyse the digital offer of the competitors.
• Strong English writing skills, with preferred fluency in Spanish, French, German, or Italian.
• Experience managing client accounts and working with APIs, including REST.
• Clear and concise communication skills with a strong customer service mindset.
• Ability to interpret platform analytics, support data, and usage metrics to guide decisions, improve workflows, and anticipate customer needs.
• Comfortable working with spreadsheets, queries, and data extraction tools to prepare reliable and actionable insights for Sales, Editorial, Marketing, and Implementation.
• Adaptability to evolving protocols, platform features, and internal systems.
• Confidence leading virtual and in person training sessions.
• High technical agility and strong problem solving abilities.
• Ability to automate outreach using tools such as mail merge and evaluate its impact through performance indicators.
• Proactive, organized, and able to work independently.
• Strong writing and proofreading abilities.
• Based in the Chicago area.

BENEFITS

• Health insurance
• Up to 12 weeks of parental leave, paid 50%
• 16 days PTO, which will increase to 25 days after two years with the company
• All federal holidays off
• Retirement plan with 3% employer match
• Paid lunch break in the middle of an 8-hour work day

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, or protected veteran status.