EdTech SaaS Service Desk Consultant – Hybrid (Denver)

InPlace; Denver (CO); Hybrid; USD 49,000 - 59,000; Full time

Job summary

InPlace is seeking a Service Desk Consultant for our Denver hybrid office (3 days in the office, 2 days remote). The role focuses on diagnosing and resolving customer issues, guiding product adoption, and producing clear documentation. You will engage with clients directly via calls and written updates.

The ideal candidate will have strong troubleshooting, excellent communication skills, and the ability to manage multiple cases across channels in a fast-paced environment.

Qualifications

• Strong troubleshooting and problem-solving abilities.
• Excellent written and verbal communication skills.
• Excellent interpersonal and customer-service skills.

Responsibilities

• Identify issues within the product and collaborate on solutions.
• Troubleshoot technical issues and provide timely feedback.
• Speak with customers to quickly uncover the root cause of problems.
• Document processes and provide clear customer guidance.
• Conduct regular client calls and follow up to ensure resolution.
• Manage multiple cases across chat, tickets, and email.

Job description

InPlace is seeking a Service Desk Consultant for our Denver hybrid office (3 days in the office, 2 days remote). The role focuses on diagnosing and resolving customer issues, guiding product adoption, and producing clear documentation. You will engage with clients directly via calls and written updates.

The ideal candidate will have strong troubleshooting, excellent communication skills, and the ability to manage multiple cases across channels in a fast-paced environment.