EdTech LMS Service Delivery Lead

Jobvite, Inc.; United States; Remote; USD 65,000 - 85,000; Full time

Job summary

Blackboard, a leading EdTech provider, is seeking a detail-oriented systems administrator to act as the main customer contact for service delivery. You will oversee GUI administration, user/course management, and system-wide tools while coordinating across departments.

You will evaluate releases, QA processes, and accessibility standards, supporting strategic decisions and requirements translation to drive effective system enhancements in a fast-paced environment.

Qualifications

• Minimum 5 years of system administrator experience with Blackboard or equivalent.
• Strong communication and technical writing skills.
• Detail-oriented with ability to manage multiple stakeholders.
• Knowledge of instructional design principles and theories.
• Experience in QA processes.
• Familiarity with IMS, SCORM, and LTI standards.
• Knowledge of web accessibility requirements.
• Fluent in written and spoken English.
• Plus: experience as a business analyst, consulting, or teaching in education/government settings.

Responsibilities

• Serve as the primary customer contact relative to service delivery needs and management.
• Understand customer objectives and set/manage expectations for service delivery and actions to meet objectives.
• Facilitate and coordinate communication between customer stakeholders.
• Facilitate communication between customer stakeholders and Blackboard departments as needed.
• Provide day-to-day Blackboard system GUI administration tasks (Create/Manage Users, Roles, Privileges; Courses, Catalogs, Terms; Enrollments).
• Manage System-wide Tools and Utilities (Tool Settings, My Blackboard Settings, Achievements, Enterprise Surveys, Notification Management, Building Block settings).
• Create and assign Goals, Sub-Goals, and Categories for Standards Alignments.
• Run System, Course, and Student Activity Reports.
• Manage Community Settings, Users and Branding; Content and Outcomes Systems.
• Provide escalated support to end users; assist in strategic decisions for system changes, functionality, interfaces, configurations.
• Assist business owners in translating concepts to written requirements; participate in customer meetings for Blackboard-related decisions.
• Develop, coordinate, and implement plans to test processes during system development including QA testing.
• Evaluate upcoming releases and recommend new features and functionality.
• Monitor and share updates on hotfixes, patches, and version upgrades.
• Interface with Blackboard consulting, product development, support teams and customer management.

Skills

System administration

Communication skills

Technical documentation

English fluency

Instructional design

Project management

QA processes

Web accessibility

IMS/SCORM/LTI knowledge

EdTech experience

Business analysis

Consulting

Teaching experience

Job description

Blackboard, a leading EdTech provider, is seeking a detail-oriented systems administrator to act as the main customer contact for service delivery. You will oversee GUI administration, user/course management, and system-wide tools while coordinating across departments.

You will evaluate releases, QA processes, and accessibility standards, supporting strategic decisions and requirements translation to drive effective system enhancements in a fast-paced environment.