Editorial Strategy & Client Communications Lead

Intapp; United States; Remote; USD 90,000 - 135,000; Full time

Benefits offered by this job

Professional development opportunities

Training reimbursement

Modern open offices

Complimentary lunches

Wellness programs

Flexible time off

Family-building benefits

Volunteer time off

Donation-matching

Job summary

Intapp seeks an Editorial Strategy & Client Communications Manager to align content across audiences and channels. You will shape the content narrative, collaborate with editorial leadership, and craft client communications to drive onboarding, feature education, and product updates.

You'll manage editorial governance, calendars, and KPIs while coordinating with marketing and product teams to ensure consistent voice and timely, personalized messaging across the customer lifecycle.

Qualifications

• 5–7 years in content development and strategy in B2B SaaS, enterprise tech, or professional services.
• Background in journalism, publishing, or narrative writing preferred.
• Experience coordinating content across campaigns, social, web, email, and client content.

Responsibilities

• Ensure publishing across audiences reflects a consistent narrative and brand voice.
• Review content for gaps and opportunities to strengthen coherence.
• Maintain editorial calendar and track schedules and objectives.
• Connect content from different teams to sequence launches and campaigns.
• Distribute content across channels and repurpose across verticals.
• Track editorial KPIs and report on content health.
• Develop strategic, timely, personalized client communications across lifecycle.
• Collaborate with teams outside marketing to tailor client content.
• Improve content development processes through workflow automation.

Skills

Editorial strategy

Content development

Multi-channel coordination

Journalism background

Editorial governance

Content performance

Storytelling

Cross-functional collaboration

Strong writing/editing

Job description

Intapp seeks an Editorial Strategy & Client Communications Manager to align content across audiences and channels. You will shape the content narrative, collaborate with editorial leadership, and craft client communications to drive onboarding, feature education, and product updates.

You'll manage editorial governance, calendars, and KPIs while coordinating with marketing and product teams to ensure consistent voice and timely, personalized messaging across the customer lifecycle.