Editorial Strategy & Client Communications Lead

INTEGRATION APPLIANCE, INC.; Massachusetts; Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Wellness programs

Flexible time off

Lunch program and kitchens

Volunteer time off

Job summary

Intapp is seeking an Editorial Strategy & Client Communications Manager to align content across audiences and channels, ensuring a consistent brand voice while delivering compelling client communications throughout the lifecycle.

You will collaborate with editorial teams to craft onboarding messages, feature education, product updates, and executive notes, build governance and calendars, and measure impact with engagement analytics to improve storytelling.

Qualifications

• 5–7 years of content development and strategy experience in B2B SaaS or enterprise technology.
• Journalism, publishing, or narrative writing background preferred.
• Understanding how stories are built and how audiences consume messaging.
• Experience running multi-channel content operations across teams.
• Familiarity with B2B content environments and enterprise audiences.
• Ability to establish editorial governance and cross-functional processes.
• Collaborate with cross-functional and executive teams; strong editorial judgement.
• Strong writing and editing skills; shape voice guidelines.
• Fluent in content performance, SEO and analytics.

Responsibilities

• Align content across audiences and channels with a consistent brand voice.
• Review content across campaigns, social, web, and email for narrative coherence.
• Maintain editorial calendar and track content schedules and objectives.
• Coordinate content launches to ensure intentional sequencing across initiatives.
• Distribute content across channels and repurpose across industry verticals.
• Track editorial KPIs and report on content health and impact.
• Develop timely, personalized client communications to drive engagement and value realization.
• Collaborate with teams outside marketing to ensure client content is on point.
• Improve content development processes through workflow automation and documentation.

Skills

Editorial strategy

Content development

Cross-functional collaboration

Writing and editing

SEO & analytics

Editorial governance

Education

Journalism or publishing background

Job description

Intapp is seeking an Editorial Strategy & Client Communications Manager to align content across audiences and channels, ensuring a consistent brand voice while delivering compelling client communications throughout the lifecycle.

You will collaborate with editorial teams to craft onboarding messages, feature education, product updates, and executive notes, build governance and calendars, and measure impact with engagement analytics to improve storytelling.