Editorial Strategy and Client Communications Manager

INTEGRATION APPLIANCE, INC.; Massachusetts; Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Wellness programs

Flexible time off

Lunch program and kitchens

Volunteer time off

Job summary

Intapp is seeking an Editorial Strategy & Client Communications Manager to align content across audiences and channels, ensuring a consistent brand voice while delivering compelling client communications throughout the lifecycle.

You will collaborate with editorial teams to craft onboarding messages, feature education, product updates, and executive notes, build governance and calendars, and measure impact with engagement analytics to improve storytelling.

Qualifications

• 5–7 years of content development and strategy experience in B2B SaaS or enterprise technology.
• Journalism, publishing, or narrative writing background preferred.
• Understanding how stories are built and how audiences consume messaging.
• Experience running multi-channel content operations across teams.
• Familiarity with B2B content environments and enterprise audiences.
• Ability to establish editorial governance and cross-functional processes.
• Collaborate with cross-functional and executive teams; strong editorial judgement.
• Strong writing and editing skills; shape voice guidelines.
• Fluent in content performance, SEO and analytics.

Responsibilities

• Align content across audiences and channels with a consistent brand voice.
• Review content across campaigns, social, web, and email for narrative coherence.
• Maintain editorial calendar and track content schedules and objectives.
• Coordinate content launches to ensure intentional sequencing across initiatives.
• Distribute content across channels and repurpose across industry verticals.
• Track editorial KPIs and report on content health and impact.
• Develop timely, personalized client communications to drive engagement and value realization.
• Collaborate with teams outside marketing to ensure client content is on point.
• Improve content development processes through workflow automation and documentation.

Skills

Editorial strategy

Content development

Cross-functional collaboration

Writing and editing

SEO & analytics

Editorial governance

Education

Journalism or publishing background

Job description

Intapp is building a market-defining brand, and the content that brings it to life spans a rich, growing ecosystem of teams, channels, campaigns, and voices. This role exists to help ensure alignment of content and message across all audiences and channels, while also ensuring that existing clients receive the content support they need throughout the client lifecycle to become true advocates for the Intapp brand and suite of products. As Editorial Strategy & Client Communications Manager, you will collaborate with other content developers to strategically align and sequence content across all audiences and channels, and you will have primary responsibility for developing content and communications for our existing customer audiences.

What you'll do:

• Working with the editorial strategy and content director and the editorial council, help to ensure that what we publish for all audiences and channels reflects a consistent narrative, a clear brand voice and a deliberate, bold point of view.
• Review content across functions (campaigns, social, web, email communications and client content) through an editorial lens, identifying gaps, redundancies, and opportunities to strengthen narrative coherence.
• Maintain editorial calendar and track changes to content development schedules and objectives.
• Help to connect the dots between content produced by different teams within marketing so that launches, campaigns, and narratives are sequenced with intention rather than happening in parallel.
• Ensure that content is distributed across channels and repurposed across industry verticals to maximize impact.
• Track editorial KPIs, including engagement rates and narrative alignment, and use those metrics to report on the health of the content ecosystem.
• Drive customer engagement, adoption, and value realization across the customer lifecycle through development of strategic, timely, and personalized communications, including:
  • Onboarding communications
  • Feature education and adoption campaigns
  • Product announcements and release summaries
  • Platform changes, migrations, sunsets, Service-impacting notices
  • Targeted thought leadership and executive updates
• Collaborate closely with teams outside of marketing to ensure client content is on point and targeted to the needs of client audiences.
• Ensure quality, consistency and efficiency in content development processes through workflow automation and clear process documentation.

What you'll need:

• 5–7 years of experience in content development and strategy (ideally in B2B SaaS, enterprise technology, or professional services), with meaningful experience coordinating content across multiple channels, teams, or formats simultaneously.
• A background that includes journalism, publishing, or narrative writing is strongly preferred.
• You understand how stories are built, how audiences consume messaging, and what makes content worth someone’s time.
• Experience running or contributing to a multi‑channel content operation, whether at a media company, a digital publication, or an in‑house brand team operating like one.
• Familiarity with B2B content environments, enterprise audiences, or professional services markets is a plus.
• Experience building editorial governance, content calendars, or cross‑functional content processes at scale.
• Demonstrated ability to collaborate with cross‑functional and executive teams in a matrixed environment.
• Exceptional editorial judgement: you can read a piece of content and sense whether it’s on-brand, off-message, or missing the point – and articulate why and how to adjust it.
• A natural collaborator who can work across functions without owning every output.
• Strong writer and editor, with ability to shape others’ work by collaborating on voice guidelines.
• Fluent in content performance: AEO/SEO strategy, engagement analytics, and how to use data to improve editorial decisions.
• Highly organized with the ability to manage multiple stakeholders, projects, and deadlines without losing editorial quality.

What you'll gain at Intapp:

• Expand your skills: Build your expertise with professional development opportunities and support from a community of experienced colleagues.
• We offer reimbursement for training and continuing education to help you grow in your career.
• Enjoy where you work: Work in our modern, open offices designed to inspire creativity and collaboration.
• Our complimentary lunches and fully stocked kitchens help keep you energized throughout the day.
• Support what matters most: Our comprehensive wellness programs, flexible time off, and benefits are designed to care for you and your family.
• Our family‑formation benefits support you through your family‑building journey.
• We give back to our communities through paid volunteer time off and a donation‑matching program for causes you care about.
• You'll be part of a growing public company, with a modern work environment that’s connected yet flexible and where your professional growth and well‑being are top priorities.

Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation or any other characteristic protected by federal, state or local laws.

Please note: Intapp will not hire through text message, social media, or email alone.

We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings.

Please note that Intapp only uses company email addresses, which contain “@intapp.com” or “@dealcloud.com” to communicate with candidates via email.

Intapp will never ask for financial information of any kind or for any payment during the job application process.

We post all legitimate job openings on the Intapp Career Site at https://www.intapp.com/working-at-intapp/.

If you believe you were a victim of such a scam, you may contact your local authorities.

Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers.

Intapp builds AI software to power the world’s top investment, legal, and consulting firms. Our clients face unique challenges: they must track and manage complex client relationships, navigate strict regulatory requirements and manage sensitive deal information. We develop software specifically for these needs, helping firms find and win business, onboard clients safely and manage risk, deliver exceptional work, and capture full value. Intapp created Celeste, an agentic AI platform for professional firms that combines firm‑specific context, workflow automation, and built‑in compliance. Using prebuilt or custom agents, Celeste helps professionals execute critical workflows faster and more consistently while respecting proprietary knowledge, access controls, and regulatory requirements. It is designed to work within a firm’s data, terminology, playbooks and governance framework. Today, more than 2,700 firms worldwide rely on Intapp, including 95 of the Am Law 100, 16 of the top 20 accounting firms, and more than 1,700 private capital, investment banking and real‑assets firms. Intapp has helped firms achieve measurable impact — from 25% more pitch opportunities to 55% faster client onboarding — turning intelligence into competitive advantage. Founded in 2000 and headquartered in Palo Alto, California, Intapp completed a successful IPO on June 30, 2021 (NASDAQ: INTA). Alongside a global ecosystem of partners, Intapp accelerates innovation and integration, ensuring our clients are always at the forefront of transformation.