Editorial Client Manager

Wiley; Raleigh (NC); On-site; USD 57,000 - 82,000; Full time

Job summary

Wiley seeks an Editorial Client Manager to lead a client group within Editorial and Peer Review Services, acting as the primary liaison for client and staff. You will oversee day-to-day operations, balance workload, and drive client satisfaction while ensuring training and policy adherence across the team.

Travel to client meetings and industry conferences may be required as part of coordinating services and maintaining high standards of professionalism in line with Wiley policies.

Qualifications

• Bachelor’s Degree in relevant field.
• Prior experience as a Managing Editor, Senior Managing Editor, or other relevant experience.
• Prior experience with intensive team collaboration that shows potential for growth in employer management skills, or prior employee management experience.
• Proficiency in at least one major online peer review system.
• Experience directly managing client projects.
• Experience providing outstanding customer service, managing complex projects with multiple stakeholders, and managing teams of employees in accordance with company policies and culture.
• Ability to prioritize and manage multiple tasks within a time-driven, deadline-based environment.

Responsibilities

• Serves as primary point of contact for client queries about day-to-day management of editorial services.
• Monitors distribution of work/time in their client group(s) and identifies needs of the division to take to the Senior Manager if needed.
• Ultimately responsible for the day-to-day completion of tasks and overall client satisfaction.
• Identifies and addresses any problems with tasks/employees to ensure client satisfaction.
• Ensures that all employees responsible for task(s) of a given client are fully trained on current protocols, appropriate systems, and best practices.
• Improves internal processes, protocols, and best practices for their respective client group.
• Conducts and/or contributes to performance reviews for direct and/or indirect reports.
• Familiar with the skills and professional ambitions of all team members.
• Responsible for monitoring productivity and tracking individual workloads.
• Serves as a resource for answering employee questions about Wiley company policies as well as enforcing those policies.
• Upholds high standards of professionalism and courtesy when working with colleagues and clients as outlined in Wiley policies.
• Ensures the work environment is free of non-work-related distractions and provides the same environment for co-workers.
• Travels as needed to client meetings and industry conferences.

Skills

Client management

Team collaboration

Project management

Customer service

Staff development

Education

Bachelor’s Degree in relevant field

Tools

Major online peer review system

Job description

About the Role:

The Editorial Client Manager serves as the leader of a particular client group within the Editorial and Peer Review Services division as overseen by the Senior Manager, and serves as a primary point of contact for both the client and employees working directly with that client.

Job Responsibilities:

• Serves as primary point of contact for client queries about day-to-day management of editorial services.


• Monitors distribution of work/time in their client group(s) and identifies needs of the division (eg: coverage, capacity, organization, new hires) to take to the Senior Manager if needed.


• Ultimately responsible for the day-to-day completion of tasks and overall client satisfaction.


• Identifies and addresses any problems with tasks/employees to ensure client satisfaction.


• Ensures that all employees responsible for task(s) of a given client are fully trained on current protocols, appropriate systems, and best practices.


• Improves internal processes, protocols, and best practices for their respective client group.


• Conducts and/or contributes to performance reviews for direct and/or indirect reports.


• Familiar with the skills and professional ambitions of all team members.


• Responsible for monitoring productivity and tracking individual workloads.


• Serves as a resource for answering employee questions about Wiley company policies as well as enforcing those policies.


• Upholds high standards of professionalism and courtesy when working with colleagues and clients as outlined in Wiley policies.


• Ensures the work environment is free of non-work-related distractions and provides the same environment for co-workers.


• Travels as needed to client meetings and industry conferences.

Required Qualifications:

• Bachelor’s Degree in relevant field.


• Prior experience as a Managing Editor, Senior Managing Editor, or other relevant experience.


• Prior experience with intensive team collaboration that shows potential for growth in employer management skills, or prior employee management experience.


• Proficiency in at least one major online peer review system.


• Experience directly managing client projects.


• Experience providing outstanding customer service, managing complex projects with multiple stakeholders, and managing teams of employees in accordance with company policies and culture.


• Ability to prioritize and manage multiple tasks within a time-driven, deadline-based environment.

Preferred Qualifications:

• Experience with more than one major online peer review system.

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Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance.

We are proud that our workplace promotes continual learning and internal mobility. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles in the United Kingdom, Canada, USA, Austria, Czechia, Denmark, France, Greece, Italy, Netherlands, Romania, or Spain. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.

Salary Range:57,300.00 USD to 82,033.33 USD