eDiscovery Analyst

ProSearch; Los Angeles (CA); On-site; USD 44,000 - 70,000; Full time

Job summary

ProSearch is seeking a hands-on eDiscovery Analyst to provide technical support across collection, processing, review workspace support, and production for client matters. You will work with Relativity and related tools to load ESI, support review workflows, and prepare productions while ensuring quality and client satisfaction.

You will collaborate with project teams and clients, handle secure data, and escalate issues as needed.

Qualifications

• Bachelor’s degree preferred
• 2+ years’ experience with Relativity or similar eDiscovery review platforms and processing tools
• RelativityOne/Relativity aiR knowledge preferred and proficiencies include processing; data transfer and import/export; mass editing; imaging and OCR; production exports; overlays; and complex search creation
• Experience delivering productions in multiple formats
• Experience with complex load files, text file editing and data manipulation
• Strong customer service, follow-up, and problem-solving skills
• Strong written and verbal communication skills
• Ability to work extended hours (evenings/weekends/holidays) as needed
• Ability to work in fast-paced environment both as a team player and independently
• Strong attention to detail

Responsibilities

• Process data using Relativity Processing or approved tools to extract text and metadata per matter requirements
• Load data into Relativity or hosted review platforms
• Perform quality control of processed and loaded data
• Generate, QC, and load TIFF images per production specs
• Configure and maintain Relativity review workspaces and workflows
• Set up and execute productions using Relativity or approved tools
• Collect ESI using approved tools and matter-specific instructions
• Handle client data securely and follow data-handling procedures
• Investigate processing errors and loads, escalate unresolved issues
• Prioritize projects to meet client deadlines and SLAs
• Provide status updates to internal teams via email or ticketing system
• Work with internal teams and other departments to achieve milestones
• Collaborate with third-party vendors on client engagements
• Participate in weekly team meetings
• Discuss project specifications/workflows with client and operations
• Report bugs or test new features with operations teams
• Escalate issues as needed
• Support team operations through training, reporting, and documentation
• Perform other litigation support tasks as necessary

Skills

Customer service

Problem-solving

Communication

Teamwork

Education

Bachelor’s degree preferred

Tools

Relativity

Relativity One/aiR

RDC/ROSE/Import-Export

dtSearch

Job description

POSITION OVERVIEW

The ProSearch eDiscovery Analyst provides hands‑on technical support across collection, processing, review workspace support, and production for a portfolio of client matters. Using industry-standard tools such as Relativity and proprietary applications, the Analyst collects, extracts, and loads electronically stored information (ESI) into review databases, supports review workflows, and prepares productions. As an integral member of Operations, the Analyst works with project teams and directly with clients to meet matter requirements and quality standards from project inception through completion. Qualified candidates demonstrate integrity and accountability, collaborate effectively, and provide responsive service.

RESPONSIBILITIES

• Process raw data using Relativity Processing and/or other approved tools to extract document text and metadata according to specific matter requirements
• Load data into Relativity or other hosted review platforms
• Perform quality control of processed and loaded data
• Generate, QC, and load tiff images according to production specs
• Configure and maintain Relativity review workspaces, including Automated Workflows, dtSearch indexes, Search Term Reports, persistent highlight sets, user groups, and group permissions
• Set up and execute productions using Relativity and/or other approved tools
• Collect ESI using approved tools and matter-specific instructions
• Handle client data securely and confidentially, use approved storage and transfer methods, and follow applicable access restrictions and data‑handling procedures
• Investigate processing errors, load failures, and other data issues; resolve them within assigned authority and document unresolved issues for escalation
• Prioritize assigned projects to meet client deadlines and service‑level agreements (SLAs), and flag competing deadlines or delivery risks
• Provide status updates to internal teams via email and/or ticketing system
• Work closely with internal team members and other departments to ensure that project goals and milestones are accomplished
• Work with third‑party vendors to support client engagements
• Participate in weekly team meetings
• Consult with client and operations team to discuss project specifications, workflows, and/or issues
• Work with support and development teams to report bugs or test new features for operations‑related tools
• Escalate issues to case teams, Lead/Manager, or other team members as necessary
• Support team operations through training activities, reporting, and documentation
• Perform other litigation support tasks as necessary

LEVEL 1 – Foundational

• Performs routine tasks under close supervision
• Follows established procedures and guidelines
• Limited decision‑making authority; escalates complex issues
• Requires basic job‑related knowledge and minimal prior experience
• Focus on learning, skill development, and understanding of processes

LEVEL 2 – Intermediate

• Performs a variety of tasks with moderate supervision
• Applies job‑specific skills and knowledge to complete assignments
• Some decision‑making authorities within defined parameters
• May provide guidance to Level 1 staff
• Requires solid understanding of processes and ability to troubleshoot issues

LEVEL 3 – Advanced

• Performs complex tasks independently with minimal to no supervision
• Makes decisions within broad guidelines and policies
• Serves as a subject matter expert and resource for others
• Leads projects, trains staff, and may supervise team members
• Requires advanced skills, deep job knowledge, and strong problem‑solving ability

The responsibilities above describe the scope of the Analyst role across Levels 1–3. The level descriptions below distinguish expectations for supervision, task complexity, decision‑making, and guidance to others.

QUALIFICATIONS (KNOWLEDGE, SKILLS, AND EXPERIENCE)

• Bachelor’s degree preferred
• Minimum of 2+ years’ experience with Relativity or similar eDiscovery review platforms and processing tools
• RelativityOne/Relativity aiR knowledge preferred. Proficiencies include processing; data transfer and import/export using RDC, ROSE, and Import/Export; mass editing; imaging and OCR; image and production exports; data and image overlays; and complex search creation
• Experience delivering productions in multiple formats
• Experience with complex load files, text file editing and data manipulation
• Strong customer service, follow‑up, and problem‑solving skills
• Strong written and verbal communication skills
• Ability to work extended hours (which may include evenings, weekends, and/or holidays) as needed
• Ability to work in a fast‑paced environment both as a team player and independently
• Strong attention to detail

PHYSICAL REQUIREMENTS

• Repetitive movement of hands and fingers-typing and/or writing
• Have close visual acuity to perform an activity such as: viewing a computer terminal, extensive reading
• Occasional standing and walking

The duties and responsibilities described are not a comprehensive list. Additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.

Shift schedule: M-F 10am-7pm PST

The anticipated range for this position is $32-$51 hourly , with actual starting pay determined based on relevant experience, skills, qualifications, and other job‑related factors.