EDI Operations Lead

EspriGas; Atlanta (GA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health benefits day one

Paid leave following birth/adoption

Hybrid/remote environments

Professional development resources

Wellness programs

Competitive compensation

Growth environment

Job summary

EspriGas is seeking an EDI Operations Lead to own day-to-day health of our EDI function, manage the support queue, and drive operational rigor as we scale.

You'll coordinate with ERP, Network, CS and accounting teams, expand our trading partner network, and shape strategy for order confirmations, status updates, and real-time delivery data. This role offers a clear path to broader partner strategy.

Qualifications

• 3+ years hands-on EDI experience with X12 sets (810, 850, 855, 856, 997).
• Experience with major trading partner networks (Ariba/SAP, Oracle BON, or similar).
• Familiarity with EDI translators and VAN/AS2/FTP delivery methods.
• ERP-connected EDI experience (Microsoft Business Central or Lanham EDI a plus).
• Experience managing a support queue with SLAs and queue health reporting.
• Strong ability to translate technical EDI failures into clear language.

Responsibilities

• Day-to-day EDI queue management, triage, prioritization, resolution, and customer communication.
• Operational health reporting: weekly queue status, open incidents, customer impact summaries.
• Trading partner relationships: primary contact for mapping issues, on-boarding new partners.
• Define and enforce SLA expectations for healthy performance.
• Apply escalation judgment for technical issues that become customer crises.
• Collaborate with ERP, Network, CS and accounting on invoice accuracy and data mapping.
• Identify process improvements to boost efficiency and accuracy.
• Assist with special or cross-functional projects as assigned.

Skills

EDI experience

Trading partner networks

ERP-integrated EDI

Communication skills

Queue management

Job description

Description

EspriGas brings a modern approach to the $130 billion gas industry by utilizing a network business model to deliver products nationwide. We leverage our unique service and technological capabilities to handle the complex logistical needs of large, multi-site companies through a national network of gas supply partners. Our customers include Fortune 1000 companies across various industries, such as food and beverage, healthcare, construction, manufacturing, etc. Examples include providing medical gas to large clinic chains, pet hospitals, CO2 for top restaurant chains such as Panda Express, and supplying bulk propane to railroad companies. Our industry produces, distributes, and sells atmospheric gases and other specialty products.

EspriGas brings a modern approach to the $130 billion gas industry by utilizing a network business model to deliver products nationwide. We leverage our unique service and technological capabilities to handle the complex logistical needs of large, multi-site companies through a national network of gas supply partners. Our customers include Fortune 1000 companies across various industries, such as food and beverage, healthcare, construction, manufacturing, etc. Examples include providing medical gas to large clinic chains, pet hospitals, CO2 for top restaurant chains such as Panda Express, and supplying bulk propane to railroad companies. Our industry produces, distributes, and sells atmospheric gases and other specialty products.

Purpose of the Position

EspriGas is a national industrial gas company operating on a network distribution model with a growing portfolio of EDI trading partners across medical, beverage, industrial, and propane verticals. We're looking for an EDI Operations Lead to own the day-to-day health of our EDI function – working alongside our existing EDI specialist and offshore EDI support team, managing our support queue, and driving the operational rigor this function needs as we scale.

This is a working role. You'll be in the queue every day. But you're also the person who makes sure the queue doesn't run the team – you own the process, the reporting, and the escalation judgment. Over time, this role has a clear path toward owning EspriGas's broader trading partner strategy.

We're actively expanding our trading partner network and working toward deeper supplier integrations – order confirmations, order status, and real-time delivery data. The person in this role will have a direct hand in shaping that strategy. If you want to grow from queue ownership into building something, there's a path here.

Responsibilities

• Day-to-day EDI queue management – triage, prioritization, resolution, and customer communication
• Operational health reporting – weekly queue status, open incidents, customer impact summary
• Trading partner relationships – primary point of contact for mapping issues, document rejections, onboarding new partners
• SLA definition and enforcement - establish what "healthy" looks like and hold the team to it
• Escalation judgment - know when a technical issue is also a customer crisis and act accordingly
• Collaboration with ERP, Network, CS and accounting teams on invoice accuracy, item mapping, and integration issues
• Identify process improvements to enhance efficiency and accuracy.
• Assist with special or cross-functional projects, tasks, and initiatives as assigned.

Qualifications

• 3+ years of hands-on EDI experience – you know X12 transaction sets (810, 850, 855, 856, 997) and can troubleshoot mapping issues without needing someone to walk you through it
• Experience with at least one major trading partner network – Ariba/SAP Business Network, Oracle Business Network, or similar
• Familiarity with EDI translators and VAN/AS2/FTP delivery methods
• Experience with ERP-connected EDI (Microsoft Business Central or Lanham EDI a strong plus)
• Demonstrated ability to manage a support queue or operations function – you've owned SLAs, reported on queue health, and escalated intelligently
• Strong communicator – you can translate a technical EDI failure into plain language for a CS rep or a customer

Key Competencies

• Self-starter who takes initiative.
• Strong written and verbal communication skills.
• Proactive problem-solver with strong attention to detail.
• Exceptional organizational, time management, and multitasking abilities.
• Customer service mindset with a welcoming, people-first approach to work.
• Customer-centric, business-focused, and driven by outcomes.
• Continuous learner with a passion for operational excellence and improvement.
• Highly collaborative and effective at building alignment across cross-functional teams.
• Strong systems thinking; understands how people, processes, and technology interact.
• Ability to establish and nourish effective working relationships with customers, managers, supply partners, and fellow teammates at EspriGas.

Travel

• 10%

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job and may change at any time, with or without notice.

Total Rewards package

Here are just some ways we support and invest in our fantastic team:

• Health benefits with coverage on day one.
• Robust paid leave following the birth or adoption of a child.
• Hybrid and remote environments allow for collaboration, creativity, and some quiet time to focus.
• Professional development, certification, and learning resources to invest in every team member.
• Wellness programs offering access to free counseling and health and wellness programs.
• Competitive compensation because we are looking for top talent.
• A growth environment where creative thought drives limitless potential.