EDI Operations Lead — Driving Trading Partner Integrations

EspriGas; Atlanta (GA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health benefits day one

Paid leave following birth/adoption

Hybrid/remote environments

Professional development resources

Wellness programs

Competitive compensation

Growth environment

Job summary

EspriGas is seeking an EDI Operations Lead to own day-to-day health of our EDI function, manage the support queue, and drive operational rigor as we scale.

You'll coordinate with ERP, Network, CS and accounting teams, expand our trading partner network, and shape strategy for order confirmations, status updates, and real-time delivery data. This role offers a clear path to broader partner strategy.

Qualifications

• 3+ years hands-on EDI experience with X12 sets (810, 850, 855, 856, 997).
• Experience with major trading partner networks (Ariba/SAP, Oracle BON, or similar).
• Familiarity with EDI translators and VAN/AS2/FTP delivery methods.
• ERP-connected EDI experience (Microsoft Business Central or Lanham EDI a plus).
• Experience managing a support queue with SLAs and queue health reporting.
• Strong ability to translate technical EDI failures into clear language.

Responsibilities

• Day-to-day EDI queue management, triage, prioritization, resolution, and customer communication.
• Operational health reporting: weekly queue status, open incidents, customer impact summaries.
• Trading partner relationships: primary contact for mapping issues, on-boarding new partners.
• Define and enforce SLA expectations for healthy performance.
• Apply escalation judgment for technical issues that become customer crises.
• Collaborate with ERP, Network, CS and accounting on invoice accuracy and data mapping.
• Identify process improvements to boost efficiency and accuracy.
• Assist with special or cross-functional projects as assigned.

Skills

EDI experience

Trading partner networks

ERP-integrated EDI

Communication skills

Queue management

Job description

EspriGas is seeking an EDI Operations Lead to own day-to-day health of our EDI function, manage the support queue, and drive operational rigor as we scale.

You'll coordinate with ERP, Network, CS and accounting teams, expand our trading partner network, and shape strategy for order confirmations, status updates, and real-time delivery data. This role offers a clear path to broader partner strategy.