EDI & Logistics IT Support Specialist (On-Site)

Hermann Services Inc.; Houston (TX); On-site; USD 55,000 - 65,000; Full time

Job summary

Hermann Services Inc. in Houston, TX seeks an IT Support Specialist to provide end-user support and maintain EDI transportation interfaces. This on-site role combines desktop/helpdesk duties with monitoring EDI transactions critical to logistics operations.

The position emphasizes troubleshooting, partner collaboration, and onboarding new EDI trading partners. 2+ years in IT support and experience with Windows AD are preferred.

Qualifications

• 2+ years in desktop/IT support or similar role.
• Proficiency with Windows OS and Active Directory.
• Strong troubleshooting and cross-functional communication skills.
• Basic understanding of EDI standards (X12) is a plus.
• Experience with TMS/WMS systems is a plus.

Responsibilities

• Provide Tier 1/2 end-user support for desktops, laptops, and peripherals.
• Image, deploy, and configure workstations; manage software installations and updates.
• Troubleshoot hardware, OS, network, and application issues.
• Manage user accounts, permissions, and access requests (AD/Azure AD).
• Support EDI transportation interface monitoring and troubleshooting.

Skills

2+ years in desktop/IT support

Windows OS proficiency

Strong troubleshooting & communication

Independent work across sites

Tools

ServiceNow

Freshservice

SCCM/Intune

Job description

Hermann Services Inc. in Houston, TX seeks an IT Support Specialist to provide end-user support and maintain EDI transportation interfaces. This on-site role combines desktop/helpdesk duties with monitoring EDI transactions critical to logistics operations.

The position emphasizes troubleshooting, partner collaboration, and onboarding new EDI trading partners. 2+ years in IT support and experience with Windows AD are preferred.