Contact Center Provider Services - Remote US

Gainwell Technologies; Texas; Remote; USD 29,000 - 42,000; Full time

Benefits offered by this job

401(k) employer match

Comprehensive health benefits

Educational assistance

Job summary

Gainwell Technologies is seeking a Remote US Contact Center Representative to help clients with inquiries, update records, and resolve issues while meeting service levels. This remote role requires clear communication via phone and computer.

The position emphasizes collaboration, problem solving, and adherence to SLAs; qualified candidates will complete an assessment and interviews with cameras on. The company offers health benefits and development opportunities.

Qualifications

• 2+ years of customer service experience in any industry.
• Good problem-solving and analytical skills.
• Strong written and spoken communication.
• Ability to work as part of a team and coordinate with stakeholders.
• Familiarity with basic help desk software and Microsoft Office.

Responsibilities

• Respond to basic client questions and escalate complex issues as needed.
• Update account history and follow up to confirm resolution.
• Meet SLAs and production targets.
• Collaborate with team, management, and clients to resolve inquiries.
• Review processes and contribute to workflow improvements.

Skills

Customer service experience

Problem-solving

Written and verbal communication

Team collaboration

Tools

Help desk software

Microsoft Office

Job description

Summary

As a Contact Center Provider Services - Remote US at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-­being of the members they serve - a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Here are the details on this position.

Your role in our mission

• Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
• Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
• Adhere to the client's SLAs and consistently meet production targets
• Collaborate with team members, management and clients to resolve client inquiries; cross‑train new resources in customer service processes
• Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow

What we’re looking for

• 2 or more years of customer service experience in any industry
• Knowledge of basic help desk software, computer software and Microsoft Office applications
• Strong problem‑solving skills to bring inquiries to effective resolution
• Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
• Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries

What you should expect in this role

• This is a remote position in the USA.
• Specific shift assignments will fall within this time range based on business needs.
• Requires ability to communicate clearly via phone and computer; manual dexterity for office equipment use.
• As part of the screening process, qualified applicants will complete an a Harver Assesment.
• Harver Assessment Requirement: As part of our interview process, all candidates must complete the Harver Assessment. This assessment helps us evaluate key competencies relevant to the role, including communication skills, multitasking abilities, and problem‑solving capabilities.
• Video cameras must be used during all interviews, as well as during the initial week of orientation.
  To work effectively as a teleworker or hybrid positions with Gainwell, employees must have a broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload. Higher speeds are recommended for optimal performance.
• To test your internet speed, go to Google and search for "Internet Speed Test."

Pipeline Notice:This posting is intended for pipeline purposes as we identify, screen, and interview qualified candidates for anticipated future Healthcare Contact Center Representative training classes and hiring needs.

#LI-REMOTE

#LI-LS2

The pay range for this position is $29,100 - 41,600 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full‑time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.