Bilingual EDI/Helpdesk Tier 1 Specialist (Hybrid)

Gainwell Technologies; Tallahassee (FL); Hybrid; USD 31,000 - 45,000; Full time

Benefits offered by this job

401(k) match

Comprehensive health benefits

Flexible vacation policy

Educational assistance

Leadership academies

Technical development academies

Job summary

Gainwell Technologies in Tallahassee, FL is seeking a Bilingual EDI/Helpdesk Tier 1 Specialist (Hybrid) to support EDI and helpdesk operations for healthcare providers. You will handle password resets, triage requests, and real-time transaction issues, joining a team that values service quality and accuracy.

The role emphasizes collaboration with Florida Medicaid providers, meeting deadlines, and delivering clear communication.

Qualifications

• Bilingual proficiency and strong communication required.
• Experience with EDI/Helpdesk support and HIPAA transactions.
• Ability to handle password/PIN resets and email-based requests.
• Ability to meet deadlines and work independently.
• Experience in healthcare customer service is a plus.

Responsibilities

• Answer EDI/Helpdesk calls and manage password/pin resets.
• Escalate and triage tickets to appropriate departments.
• Provide technical assistance to users with transmission difficulties.
• Assist with 5010 X12 HIPAA batches and real-time transactions.
• Enroll users for transaction submissions and beta test system changes.

Skills

Customer service

Communication

Time management

Problem solving

Teamwork

Tools

EDI systems

Job description

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Date: Oct 2, 2026

Location: Tallahassee, FL, US, 32301-5020

Work Mode: Default

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Bilingual EDI/Helpdesk Tier 1 Specialist (Hybrid) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

• This is a full-time Call center position who will assist with answering EDI/Helpdesk calls on regular basis and work on Password/Pin reset/EDI emails as required.
• Assist in escalating and following up with helpdesk requests including triage tickets to appropriate departments.
• Provides technical assistance to users who are experiencing transmission difficulties.
• Assists providers, trading partners, and billing agents with electronic 5010 X12 HIPAA batches and real-time transactions; Provides technical assistance to users who are experiencing transmission difficulties.
• Enrolls users for transaction submissions and verifies receipt of electronic transmissions; and assists EDI technical staff with Beta testing for system changes as needed

What we're looking for

• Excellent Attendance, Verbal and Written communication skills
• Direct Interaction with Florida Medicaid Providers including email, phone conversation etc.
• Process reports for EDI and excellent customer service is required on calls
• Ability to meet deadlines, keep a positive attitude and work independently
• Operational discipline, Conflict resolution, Professionalism, and ability to remain calm under pressure.

What you should expect in this role

• Business hours between 8 am to 5 pm (Mon – Fri)
• Initial 90-120 days need to report to work onsite with possibility of hybrid after (Based on overall performance)
• Must be available to work from home and in office/on site as per business needs
• Assessment Requirement : Candidates will be required to complete a skills and competency assessment before advancing to the next stage of the selection process.
• Video Requirements : Video cameras must be on during all interviews and throughout the first week of orientation.
• Internet Requirements for Telework/Hybrid Roles: To work effectively in a telework or hybrid position with Gainwell, employees must have a broadband internet connection with a minimum speed of24 Mbpsdownload and8 Mbpsupload. Higher speeds are recommended for the best performance. To test your internet speed:
• Go to Google.
• Search for Internet Speed Test or click here .

The deadline to submit applications for this posting is November 2, 2026.

#LI-HYBRID #LI-PP1 #LI-CM1

The pay range for this position is$31,400.00-$44,800.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.