EDI Helpdesk Representative - Remote US

Gainwell Technologies; Montana; Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Generous vacation policy

401(k) employer match

Comprehensive health benefits

Educational assistance

Job summary

Gainwell Technologies is seeking an EDI Helpdesk Representative to work remotely within the United States. In this role, you will serve as the first point of contact for healthcare providers, handling inquiries and issues related to electronic data interchange (EDI).

The ideal candidate should have a High School Diploma and at least two years of customer service experience. This position offers a competitive salary range of $35,000 to $50,000 per year along with comprehensive benefits, including health coverage and a flexible vacation policy.

Qualifications

• Minimum two years of experience in related customer service or support fields.
• Strong attention to detail in a remote working environment.

Responsibilities

• Serve as the first point of contact for EDI-related inquiries.
• Research and troubleshoot provider issues.
• Process provider and member updates.
• Maintain accuracy and documentation standards.

Skills

Customer service experience

Verbal and written communication

Microsoft Office proficiency

Ability to work independently

Education

High School Diploma or GED

Job description

EDI Helpdesk Representative - Remote US

Location: Any city, MT, US, 99999

Work Mode: Virtual (Exception only)

Summary

As an EDI Helpdesk Representative - Remote US at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well‑being of the members they serve, a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges.

This position supports Gainwell's Montana Medicaid operations while offering the flexibility of working remotely from anywhere within the United States.

Your role in our mission

• Serve as the first point of contact for healthcare providers by answering inbound calls and responding to EDI-related inquiries.
• Research, troubleshoot, and resolve provider issues or elevate more complex concerns to the appropriate teams.
• Conduct outbound follow‑up calls and communications to ensure timely resolution of provider requests.
• Process provider and member updates while maintaining accuracy, compliance, and documentation standards.
• Meet established service, quality, and productivity goals while delivering exceptional customer support.

What we're looking for

• High School Diploma or GED required.
• Minimum two years of experience in customer service, call center support, helpdesk support, healthcare operations, provider services, claims processing, or a related field.
• Strong verbal and written communication skills with a customer‑focused approach.
• Proficiency with Microsoft Office and the ability to navigate multiple systems simultaneously.
• Ability to work independently, manage competing priorities, and maintain attention to detail in a remote environment.

What you should expect in this role

• 100% remote position open to candidates located anywhere within the United States.
• Equipment provided by Gainwell Technologies.
• Monday through Friday schedule during standard business hours.
• Video cameras must be used during all virtual interviews and the first week of training.
• Candidates must successfully complete a skills and competency assessment before advancing in the hiring process.

The pay range for this position is $35,000 - $50,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job‑related knowledge, skills, and experience among other factors. All salaried, full‑time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.