EDI Coordinator & Analyst

Reese Consumer Health; Cleveland (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Reese Consumer Health is seeking an experienced EDI Operations Specialist to oversee daily EDI transactions between customers, third parties, and Syspro. The role collaborates across sales, customer service, warehouse, and finance to ensure accurate processing, timely resolutions, and compliance, reducing delays and manual intervention.

Located in Cleveland, OH, this position emphasizes ownership of EDI workflows, partner onboarding, and issue resolution while maintaining inventory and invoicing

Qualifications

• 5+ years in EDI operations, ERP support, or order management.
• Experience monitoring processing, errors, and coordinating corrections.
• Understanding of sales orders, shipping, inventory movements, invoicing.
• Syspro experience preferred.
• Strong analytical and communication skills.
• Degree in business, information systems, or supply chain preferred; equivalent practical experience considered.

Responsibilities

• Own daily EDI operations across customers, 3rd parties, and Syspro.
• Monitor transactions, acknowledgments, errors, and warnings to ensure successful processing.
• Oversee 850 purchase order imports and 945 warehouse confirmations.
• Monitor 997 functional acknowledgments and coordinate follow-ups.
• Assign issues to internal teams or external partners and track resolutions.
• Verify corrections and coordinate reprocessing without duplicates.
• Identify discrepancies in pricing, quantities, units of measure, mappings.
• Coordinate onboarding, mapping changes, testing, and system updates.
• Report unresolved issues and drive process improvements.

Skills

EDI operations

ERP systems

Analytical skills

Communication skills

Project coordination

Attention to detail

Education

Business / Information Systems / Supply Chain degree

Tools

Syspro

Job description

Reese Consumer Health is a privately held manufacturer of OTC branded and private label products selling to national and regional chains, food and grocery stores, drug wholesalers, co-ops and independent pharmacies. Throughout the years, Reese Consumer Health has developed nationally recognized products.

Since our small beginning back in 1907, Reese Consumer Health has continued to grow and thrive and is now a 4th generation, family-run business. We supply the pharmaceutical industry, and ultimately, the consuming public, with high quality, unique medications that are stronger and more effective than either the name brands or their generic equivalents as well as equivalents to the name brands. We have expanded our production capabilities by adding more equipment to our facilities in order to keep up with our growing range of OTC and Healthcare products.

Overview

The ideal candidate oversees daily electronic data interchange between customers, third-party partners, and Syspro. This role ensures transactions are processed accurately and on time, coordinates issue resolution, and holds responsible parties accountable for corrections and follow through. Working across sales, customer service, warehouse, and finance, this position strengthens system accuracy, supports customer compliance, and reduces processing delays and manual intervention.

Responsibilities

• Own daily EDI operations across customers, 3rd parties, and Syspro.
• Monitor transactions, acknowledgments, errors, and warnings to ensure successful processing.
• Oversee 850 purchase order imports, ensuring accurate and complete sales orders in Syspro.
• Oversee 945 warehouse shipment confirmations, ensuring accurate shipment, inventory, lot, and invoice updates.
• Monitor 997 functional acknowledgments and follow up on missing or rejected acknowledgments.
• Assign issues to the appropriate internal teams or external partners and track them through resolution.
• Hold responsible parties accountable for corrections, deadlines, and follow-through.
• Verify completed corrections and coordinate reprocessing without creating duplicate transactions.
• Identify discrepancies in pricing, quantities, units of measure, customer mappings, and shipment data.
• Confirm shipment imports accurately update inventory, lot records, order statuses, and invoices.
• Serve as the central contact for EDI matters involving customers, providers, warehouses, and internal teams.
• Coordinate trading partner onboarding, mapping changes, testing, and system updates.
• Monitor customer requirements and document deadlines to help prevent compliance failures and chargebacks.
• Maintain procedures, issue logs, and clear ownership of EDI responsibilities.
• Report unresolved issues, recurring failures, and processing delays to management.
• Drive process improvements that strengthen system accuracy and reduce manual intervention.

Qualifications

• 5+ years of experience in EDI operations, ERP support, order management, or a related role.
• Experience monitoring transaction processing, investigating errors, and coordinating corrections across internal teams and external partners.
• Understanding of sales orders, shipping, inventory movements, lot tracking, and invoicing.
• Experience with ERP systems; Syspro experience preferred.
• Strong analytical skills, with the ability to identify pricing, quantity, unit of measure, and data mapping discrepancies.
• Strong organizational and communication skills, with the ability to assign ownership, manage deadlines, and drive issues through resolution.
• Experience with trading partner onboarding, EDI testing, customer compliance requirements, and chargeback prevention preferred.
• Associate or bachelor's degree in business, information systems, supply chain, or a related field preferred; equivalent practical experience considered.

Reese Consumer Health is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the Poster, EEO is the Law.