ED Supply Tech

Massachusetts General Hospital; Boston (MA); On-site; USD 43,462,000 - 72,437,000; Full time

Job summary

Mass General Brigham is seeking a Support Associate to ensure supplies and equipment are available and maintained in the Emergency Department. The role involves stocking, organizing, and coordinating with multiple departments to support safe patient care.

The position requires a High School Diploma and 2 years of related clinical setting experience, with emphasis on inventory management, teamwork, and basic computer skills. Weekend Day shift with 16 hours weekly is offered at 55 Fruit Street.

Qualifications

• High School Diploma required and 2 years prior experience in a similar clinical setting preferred.
• Ability to use reasoning to isolate a problem and reach a sound conclusion.
• Ability to stand for long periods, lift up to 50 pounds and perform cleaning tasks.
• Strong customer service and interpersonal skills.
• Basic computer skills and ability to perform basic math.

Responsibilities

• Maintain supply rooms and inventory in the Emergency Department on a daily basis.
• Stock and organize treatment bays and carts for shift.
• Respond to urgent pages and provide support to end users.
• Check equipment in treatment bays for cleanliness, operation and organization.
• Collaborate with staff to resolve supply/equipment issues and coordinate deliveries.
• Complete shift reports and required documentation.

Skills

Inventory management

Customer service

Attention to detail

Basic math

Communication skills

Education

High School Diploma

Tools

MS Office

Job description

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Weekend Day Shift 7a-3:30p. A minimum of an initial three-week orientation is required. Under direct supervision of the Emergency Department Administrative Manager, the Support Associate (SA) ensures that all supplies and equipment are available and maintained in the Emergency Department. The SA stocks, cleans and maintains supplies and equipment in treatment bays and in treatment area carts and specialty carts. The SA inventories and stocks special purchase items and items in central supply rooms, and works with staff from other hospital departments to continually improve the Environment of Care in the Emergency Department. Please see below for full job description: PRINCIPAL DUTIES AND RESPONSIBILITIES: Central Supply Management Completes inventory, maintains par levels, and stocks Emergency Department supply rooms, closets and medication rooms on a daily basis. Maintains overall organization and cleanliness of supply rooms. Works with hospital Materials Management staff to ensure that Emergency Department supplies are delivered from central supply area to the Emergency Department clean supply room. Maintains inventory of special purchase items. Supply and Equipment Management/Daily Operations Responds to urgent pages from clinical staff. Provides customer service support to end users. Checks each treatment bay in area(s) assigned for shift. Ensures that all supplies and equipment are present (including headwall items), clean, in working order, and organized. Replaces, cleans or makes repairs as necessary. Items to check in each bay include but are not limited to monitors, cables, lead wires, otoscope/opthalmoscope, suction equipment, oxygen equipment, defibrillator, pumps, temporal artery thermometers, and blood pressure setups. Checks, stocks and organizes supply carts in each treatment bay in area(s) assigned for shift. Checks, stocks and organizes specialty supply carts in area(s) assigned for shift. Specialty supply carts include but are not limited to the difficult airway cart, intubation carts, Broselow carts, OB/GYN cart, procedural sedation cart and ENT cart. Checks, maintains, cleans and organizes equipment located in area(s) assigned for shift, including centrally managed equipment. Equipment includes but is not limited to ultrasound machines, portable vital sign monitors, doppler machines, EKG machines, IV poles, soiled linen hampers, computers on wheels. Checks, maintains and cleans equipment located in Acute Equipment storage area. Delivers soiled equipment to Sterile Processing Department or Endoscopy cleaning area for decontamination. Ensures that equipment is retrieved after it is cleaned and is placed back in proper location for use. Equipment that needs to be cleaned in this manner includes but is not limited to intubating bronchoscopes and associated equipment, and endocavity ultrasound probe. Monitors expiration dates of commodities, by rotating stock and visually checking expiration dates, to ensure usage or return to inventory prior to expiring. Collaborates with Emergency Department clinical and administrative staff, Environmental Services staff, Biomedical Engineering staff, Sterile Processing staff and others to identify and remedy supply and equipment problems, obtain supplies and equipment, and coordinate equipment cleaning and repair. Stocks patient treatment rooms with all necessary forms. Helps maintain a clean, organized and safe environment in the Emergency Department. Completes report at the end of each shift to document tasks completed and items requiring follow up. Other Tasks Provides feedback to Leadership Team regarding supply level adjustments, removal of product and addition of supplies. Performs cart overhaul tasks as needed. Replaces supply labels and bins, adds bins and labels to carts when adding a new supply to the area and reorganizes carts due to par level adjustments and/or reconfiguring of carts. Assists in equipment/departmentdeep cleaning efforts as necessary. Completes required documentation, i.e. assignment sheets, checklist, stat room requisitions, clean supply room auditing checklist, and time sheets according to department policies and procedures. Assists in product recall activities and product conversions. Report discrepancies, problems or questions to Supervisor. Exercises appropriate body mechanics, care and caution when handling and delivering materials. Follows Hospital, Joint Commission and DPH guidelines and procedures. Performs other duties as assigned.

Working Conditions

Able to work in a fast paced and stressful environment. Ability to stand for several hours at a time Lifting, carrying, pushing and pulling.

Qualifications

High School Diploma required and 2 years prior experience in a similar clinical setting preferred. Must possess a positive attitude and ability to use reasoning in isolating a problem and reach a sound conclusion. Appropriate physical condition and strength for cleaning, pushing, pulling and some heavy lifting (up to fifty pounds). Basic knowledge of medical supplies, instruments, and equipment. Ability to organize and maximize storage space. Ability to complete checklists and perform basic math to maintain par levels. Ability to handle stressful situations that may arise in facilitating requests. Basic computer skills. Positive attitude and ability to use sound reasoning in isolating a problem and reaching a sound conclusion. Excellent customer service skills. Strong interpersonal skills. Attention to detail.

Remote Type

Onsite

Work Location

55 Fruit Street

Scheduled Weekly Hours

16

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $25.28/Hourly At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.