ED Registration Representative Nashoba - Evenings, 16-Hours

UMass Memorial Medical Group; Groton (MA); On-site; USD 24,000 - 39,000; Part time

Job summary

UMass Memorial Health Marlborough Hospital is seeking a Registration Services professional to handle scheduling, patient registration, and insurance coordination in a fast-paced environment. You will support multiple providers and campuses while ensuring accurate data entry and patient communication.

The role requires a high school diploma with preferred associate/bachelor's in business or healthcare. Evening shift with weekend rotation and potential signing bonus may apply.

Qualifications

• High School Diploma required.
• Associate or Bachelor's degree in Business or Healthcare preferred.
• EPIC or healthcare scheduling experience is a plus.

Responsibilities

• Enter Lab, Radiology and basic ancillary service appointments to schedules.
• Schedule patients for treatment and services for multiple providers at multiple campuses.
• Coordinate the provision of multiple services to patients.
• Process updates and corrections to patient insurance and demographic information, and obtain prior insurance referrals and authorizations.
• Collect patient liabilities prior to or on the date of service, as appropriate.
• Obtain and verify patient insurance coverage and ensure pre-authorization and referrals are obtained.

Skills

High School Diploma

Team scheduling

Customer service

Education

Associate or Bachelor's Degree in Business or Healthcare

Job description

Are you a current UMass Memorial Health caregiver?

Exemption Status:

Non-Exempt

Hiring Range:

$17.69 - $28.01 (based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

• Holidays - Every Other Holiday, Sunday through Saturday, Weekends - Every Weekend
• Scheduled Hours: 16 hrs 3:00p-11:30p
• Shift: 2 - Evening Shift, 8 Hours (United States of America)
• Hours: 16
• Cost Center: 10021 - 5662 Op Registration
• Union: SHARE Marlborough

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Under the general direction of the Registration Services Supervisor, Manager, and/or Director, performs a variety of complex duties for the registration and basic scheduling skill.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

UMass Memorial-Marlborough Hospital strives to be the community hospital of choice for patients and the workplace of choice for health care professionals and physicians. We serve as a role model in the community by promoting healthy lifestyle habits such as a tobacco and smoke free campus.

Major Responsibilities:

• Enter Lab, Radiology and basic ancillary service appointments to schedules.
• Schedules patients for treatment and services for multiple providers at multiple campuses.
• Coordinates the provision of multiple services to patients.
• Processes updates and corrections to patient insurance and demographic information, as well as obtains prior insurance referrals and authorizations.
• Collects patient liabilities prior to or on the date of service, as appropriate.
• Arranges a variety of associated tests, procedures, and/or ancillary services according to established guidelines and specific criteria.
• Prioritizes visits and services in a manner that will foster more efficient utilization of physician's clinical staff, and patient's time, as well as equipment and facilities.
• Obtains and enters into the computer-based patient registration/scheduling system, demographic, insurance and other related patient information.
• Obtains and verifies patient insurance coverage and follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits.
• Follows up to correct discrepancies as required. Telephones and/or notifies patient of appointment times.
• Provides patient with standard information regarding their personal preparation for scheduled procedures and services. Mails patient information packets to patients.
• Transcription of paper orders when applicable.
• Assesses patients' financial needs and directs accordingly to financial counseling and refers to appropriate person or area.
• Provides a variety of related clerical duties, such as retrieving medical and other records, faxing, collating, typing, transcribing, taking and relaying messages, etc.
• Maintains accurate and timely records, logs, charges, files and related information as required.
• Collection of patient liabilities including deductibles, copays, coinsurances, self-pay payments, cosmetic procedure payments, and patient balances as appropriate, prior to or on the date of service.
• Obtains patient and witness signatures for all paperwork, including but not limited to Consent to Treat, HIPAA, Privacy, Medicare Rights, Important Message for Medicare, Patient Rights, etc.
• Reviews work queues to ensure accurate and timely billing.
• Monitors and maintains Patient Access and Revenue Cycle Work queues.
• Maintains scheduling and/or registration accuracy rate of 97% or above.
• All Responsibilities are essential job functions unless otherwise noted.

Position Qualifications:

• License/Certification/Education:
  • Required:
    • High School Diploma Required.
  • Preferred:
    • Associate or Bachelor's Degree in Business or Healthcare related field preferred.
• Must work every other weekend and Holidays. Also, must be available to train on first and second shift the first 5-6 weeks. The initial training will be in Marlborough for 4-6 weeks. EPIC training classes are in Worcester for the first two weeks 8am-4:30pm. Position is 3:00pm-11:30pm. Hours can vary slightly depending on departmental need. Work schedule days are below. Week A 3:00pm-11:30