ED Registration Representative Nashoba - Days, 16-Hours

UMass Memorial Health; Massachusetts; On-site; USD 24,000 - 39,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health in Marlborough, MA, is hiring for a Registration Specialist. The role supports scheduling and registration for Lab, Radiology and ancillary services, ensuring accurate demographic and insurance data and collecting patient liabilities.

The position is non-exempt, requires a high school diploma, weekend/holiday coverage, and on-site EPIC training in Worcester before on-site Marlborough work. The final offer depends on hours and schedule.

Qualifications

• Required: High School Diploma.
• Preferred: Associate or Bachelor's Degree in Business or healthcare-related field.
• Must work every other weekend and holidays; on-site training in Worcester and Marlborough.
• EPIC training classes; initial onsite training at Marlborough Campus; schedule varies by dept.

Responsibilities

• Enter Lab, Radiology and basic ancillary service appointments into schedules.
• Schedule patients for treatment and services across providers and campuses.
• Coordinate provision of multiple services for patients.
• Process updates to patient insurance and demographics; obtain referrals.
• Collect patient liabilities prior to or on service date.
• Arrange tests, procedures and ancillary services per guidelines.
• Prioritize visits to optimize physician time and resources.
• Enter and verify patient insurance coverage; pre-authorizations.
• Follow up to correct discrepancies; notify patients of appointment times.
• Provide patient prep information and mail information packets.

Education

High School Diploma

Associate or Bachelor's Degree in Business or Healthcare related field

Job description

Exemption Status: Non-Exempt

Hiring Range: $17.69 - $28.01

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details: Holidays - Every Other Holiday, Sunday through Saturday, Weekends - Every Weekend

Scheduled Hours: 16 hrs 6:45a-3:15p

Shift: 1 - Day Shift, 8 Hours (United States of America)

Hours: 16

Cost Center: 10021 - 5662 Op Registration

Union: SHARE Marlborough

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

UMass Memorial-Marlborough Hospital strives to be the community hospital of choice for patients and the workplace of choice for health care professionals and physicians. We serve as a role model in the community by promoting healthy lifestyle habits such as a tobacco and smoke free campus.

Under the general direction of the Registration Services Supervisor, Manager, and/or Director, performs a variety of complex duties for the registration and basic scheduling skill.

Major Responsibilities

• Enter Lab, Radiology and basic ancillary service appointments to schedules.
• Schedules patients for treatment and services for multiple providers at multiple campuses.
• Coordinates the provision of multiple services to patients.
• Processes updates and corrections to patient insurance and demographic information, as well as obtains prior insurance referrals and authorizations.
• Collects patient liabilities prior to or on the date of service, as appropriate.
• Arranges a variety of associated tests, procedures, and/or ancillary services according to established guidelines and specific criteria.
• Prioritizes visits and services in a manner that will foster more efficient utilization of physician's clinical staff, and patient's time, as well as equipment and facilities.
• Obtains and enters into the computer-based patient registration/scheduling system, demographic, insurance and other related patient information.
• Obtains and verifies patient insurance coverage and follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits.
• Follows up to correct discrepancies as required. Telephones and/or notifies patient of appointment times.
• Provides patient with standard information regarding their personal preparation for scheduled procedures and services. Mails patient information packets to patients.
• Transcription of paper orders when applicable.
• Assesses patients' financial needs and directs accordingly to financial counseling and refers to appropriate person or area.
• Provides a variety of related clerical duties, such as retrieving medical and other records, faxing, collating, typing, transcribing, taking and relaying messages, etc.
• Maintains accurate and timely records, logs, charges, files and related information as required.
• Collection of patient liabilities including deductibles, copays, coinsurances, self-pay payments, cosmetic procedure payments, and patient balances as appropriate, prior to or on the date of service.
• Obtains patient and witness signatures for all paperwork, including but not limited to Consent to Treat, HIPAA, Privacy, Medicare Rights, Important Message for Medicare, Patient Rights, etc.
• Reviews work queues to ensure accurate and timely billing.
• Monitors and maintains Patient Access and Revenue Cycle Work queues.
• Maintains scheduling and/or registration accuracy rate of 97% or above.

All Responsibilities are essential job functions unless otherwise noted.

Position Qualifications

License/Certification/Education

Required: High School Diploma Required.

Preferred: Associate or Bachelor's Degree in Business or Healthcare related field preferred.

Must work every other weekend and Holidays. Also, must be available to train on first and second shift the first 5-6 weeks. EPIC training classes are in Worcester for the first two weeks 8am-4:30pm. The initial onsite training will be at the Marlborough Campus for several weeks. Position is 6:45am-3:15pm. Hours can vary slightly depending on departmental need. Work schedule days are below.

Week A 6:45am-3:15pm

Friday

Sunday

Week B 6:45am-3:15pm

Friday

Saturday

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.