ED Registration Representative Nashoba - Evenings, 16-Hours

UMass Memorial Health; Massachusetts; On-site; USD 24,000 - 39,000; Full time

Benefits offered by this job

Signing bonus may be available

Job summary

UMass Memorial Health in Massachusetts is seeking a Registration Specialist to schedule lab, radiology and ancillary services across multiple campuses. The role requires processing insurance, pre-authorizations and patient billing, while delivering compassionate patient access.

The position offers an evening shift with 16 hours per shift on a rotating schedule including weekends and holidays. Required is a high school diploma, with preferred associate/bachelor degree in business or healthcare.

Qualifications

• High School Diploma required.
• Associate or Bachelor's Degree in Business or Healthcare related field preferred.
• Must be available to work evenings and weekends on a rotating schedule.

Responsibilities

• Enter Lab, Radiology and basic ancillary service appointments to schedules.
• Schedule patients for treatment and services for multiple providers at multiple campuses.
• Coordinate the provision of multiple services to patients.
• Process updates and corrections to patient insurance and demographic information, including referrals and authorizations.
• Collect patient liabilities prior to or on the date of service as appropriate.
• Arrange associated tests and services according to guidelines.
• Prioritize visits to optimize physician time and patient flow.
• Enter demographic, insurance and other patient information into scheduling systems.
• Verify patient insurance coverage and obtain pre-authorizations when required.
• Notify patients of appointment times and follow up on discrepancies.
• Provide patients with information about their preparation for procedures.
• Transcribe orders when applicable.
• Assess patients' financial needs and direct to counseling as needed.
• Perform related clerical duties and maintain accurate records.

Education

High School Diploma

Associate or Bachelor's Degree in Business or Healthcare related field preferred

Job description

Exemption Status: Non-Exempt

Hiring Range: $17.69 - $28.01

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details: Holidays - Every Other Holiday, Sunday through Saturday, Weekends - Every Weekend

Scheduled Hours: 16 hrs 3:00p-11:30p

Shift: 2 - Evening Shift, 8 Hours (United States of America)

Hours: 16

Cost Center: 10021 - 5662 Op Registration

Union: SHARE Marlborough

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

UMass Memorial-Marlborough Hospital strives to be the community hospital of choice for patients and the workplace of choice for health care professionals and physicians. We serve as a role model in the community by promoting healthy lifestyle habits such as a tobacco and smoke free campus.

Under the general direction of the Registration Services Supervisor, Manager, and/or Director, performs a variety of complex duties for the registration and basic scheduling skill.

Major Responsibilities

• Enter Lab, Radiology and basic ancillary service appointments to schedules.
• Schedules patients for treatment and services for multiple providers at multiple campuses.
• Coordinates the provision of multiple services to patients.
• Processes updates and corrections to patient insurance and demographic information, as well as obtains prior insurance referrals and authorizations.
• Collects patient liabilities prior to or on the date of service, as appropriate.
• Arranges a variety of associated tests, procedures, and/or ancillary services according to established guidelines and specific criteria.
• Prioritizes visits and services in a manner that will foster more efficient utilization of physician's clinical staff, and patient's time, as well as equipment and facilities.
• Obtains and enters into the computer-based patient registration/scheduling system, demographic, insurance and other related patient information.
• Obtains and verifies patient insurance coverage and follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits.
• Follows up to correct discrepancies as required. Telephones and/or notifies patient of appointment times.
• Provides patient with standard information regarding their personal preparation for scheduled procedures and services. Mails patient information packets to patients.
• Transcription of paper orders when applicable.
• Assesses patients' financial needs and directs accordingly to financial counseling and refers to appropriate person or area.
• Provides a variety of related clerical duties, such as retrieving medical and other records, faxing, collating, typing, transcribing, taking and relaying messages, etc.
• Maintains accurate and timely records, logs, charges, files and related information as required.
• Collection of patient liabilities including deductibles, copays, coinsurances, self-pay payments, cosmetic procedure payments, and patient balances as appropriate, prior to or on the date of service.
• Obtains patient and witness signatures for all paperwork, including but not limited to Consent to Treat, HIPAA, Privacy, Medicare Rights, Important Message for Medicare, Patient Rights, etc.
• Reviews work queues to ensure accurate and timely billing.
• Monitors and maintains Patient Access and Revenue Cycle Work queues.
• Maintains scheduling and/or registration accuracy rate of 97% or above.

All Responsibilities are essential job functions unless otherwise noted.

Position Qualifications

License/Certification/Education

Required: High School Diploma Required.

Preferred: Associate or Bachelor's Degree in Business or Healthcare related field preferred.

Must work every other weekend and Holidays. Also, must be available to train on first and second shift the first 5-6 weeks. The initial training will be in Marlborough for 4-6 weeks. EPIC training classes are in Worcester for the first two weeks 8am-4:30pm. Position is 3:00pm-11:30pm. Hours can vary slightly depending on departmental need. Work schedule days are below.

Week A 3:00pm-11:30pm

Friday

Sunday

Week B 3:00pm-11:30pm

Friday

Saturday

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.