ED Patient Navigator & Care Coordination

Mimbres Valley Medical Center; Deming (NM); On-site; USD 30,000 - 42,000; Full time

Job summary

Mimbres Valley Medical Center is seeking an Emergency Department Patient Navigator to guide patients from the ED to outpatient follow-up or home, and to support navigation across hospital and community services.

The role includes assisting with SBIRT screening, coordinating care, and ensuring timely appointments, while maintaining a positive, energetic demeanor to facilitate smooth transitions for patients.

Qualifications

• High School Diploma or GED required.
• 2 years of healthcare experience preferred.
• Customer relations experience preferred.
• Ability to organize a large volume of documents with minimal supervision.
• Able to work cooperatively with others and detail oriented.

Responsibilities

• Provide support and guidance to patients throughout hospital and community.
• Help patients navigate doctors' offices, clinics, hospitals, outpatient centers, insurance and payment systems.
• Assist with SBIRT screening.
• Coordinate MH care coordination.
• Monitor discharge call backs and follow up as needed.
• Schedule and coordinate appointments to ensure timely delivery of services.

Skills

Customer relations

Organization

Communication

Teamwork

Detail oriented

Education

High School Diploma or GED

Tools

Microsoft Office

Data entry

Job description

Mimbres Valley Medical Center is seeking an Emergency Department Patient Navigator to guide patients from the ED to outpatient follow-up or home, and to support navigation across hospital and community services.

The role includes assisting with SBIRT screening, coordinating care, and ensuring timely appointments, while maintaining a positive, energetic demeanor to facilitate smooth transitions for patients.