Patient Navigator-Emergency Services

Mimbres Valley Medical Center; Deming (NM); On-site; USD 30,000 - 42,000; Full time

Job summary

Mimbres Valley Medical Center is seeking an Emergency Department Patient Navigator to guide patients from the ED to outpatient follow-up or home, and to support navigation across hospital and community services.

The role includes assisting with SBIRT screening, coordinating care, and ensuring timely appointments, while maintaining a positive, energetic demeanor to facilitate smooth transitions for patients.

Qualifications

• High School Diploma or GED required.
• 2 years of healthcare experience preferred.
• Customer relations experience preferred.
• Ability to organize a large volume of documents with minimal supervision.
• Able to work cooperatively with others and detail oriented.

Responsibilities

• Provide support and guidance to patients throughout hospital and community.
• Help patients navigate doctors' offices, clinics, hospitals, outpatient centers, insurance and payment systems.
• Assist with SBIRT screening.
• Coordinate MH care coordination.
• Monitor discharge call backs and follow up as needed.
• Schedule and coordinate appointments to ensure timely delivery of services.

Skills

Customer relations

Organization

Communication

Teamwork

Detail oriented

Education

High School Diploma or GED

Tools

Microsoft Office

Data entry

Job description

Description

An Emergency Department Patient Navigator is a trained, culturally sensitive health care worker capable of providing support and guidance helping patients transition from the emergency department to outpatient follow-up care or home. Provide support and guidance throughout the hospital and community. Help navigate doctors' offices, clinics, hospitals, outpatient centers, insurance and payment systems, and other components.

• Provide support and guidance throughout the hospital and community. Help navigate doctors' offices, clinics, hospitals, outpatient centers, insurance and payment systems, and other components.


• Assisting with SBIRT Screening


• MH Care Coordination


• Monitoring and following up on discharge call backs


• Coordinating appointments with providers to ensure timely delivery of diagnostic and treatment services.

Qualifications:

• High School Graduate or GED

2 years experience in healthcare, hospital or clinic environment.

Experience in customer relations preferred

• Ability to organize and manage a large volume of incoming documents accurately with minimum supervision


• Ability to work cooperatively with others


• Capable of data entry and productivity utilizing Microsoft Office Suite (Word, Excel, PP, etc)


• Detail oriented


• Able to work well under heavy workload


• Optimistic, energetic and outgoing

Equal Opportunity Employer
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