Outpatient Navigator GFP - Full Time

Griffin Hospital; Derby (CT); On-site; USD 60,000 - 75,000; Full time

Job summary

Griffin Hospital is seeking an Outpatient Navigator to coordinate post-ED follow-up for recently discharged patients, bridging ED, primary care, specialists, and community resources to improve continuity and outcomes.

The role requires MA or LPN experience, strong communication, and EMR proficiency to schedule follow-ups, address barriers, and document outreach in the EMR, supporting reduced readmissions and patient satisfaction.

Qualifications

• Current certification/licensure as MA or LPN.
• Minimum of 2 years of clinical healthcare experience.
• Experience in ED, ambulatory care, care coordination or population health preferred.

Responsibilities

• Review ED discharge reports and identify patients needing follow-up.
• Contact discharged patients to assess needs and coordinate timely follow-up.
• Schedule appointments with PCPs, specialists, imaging, labs, or other services.
• Assist patients with barriers to care including transportation and insurance concerns.
• Educate patients on treatment plans, medications, and warning signs.
• Document outreach and follow-up outcomes in the EMR.

Skills

Care coordination

Interpersonal communication

Time management

EMR proficiency

Education

MA licensure

LPN licensure

Tools

EMR/EHR systems

Job description

The Outpatient Navigator is responsible for coordinating post-emergency department (ED) follow-up care for recently discharged patients. This role serves as a critical bridge between the emergency department, primary care providers, specialists, and community resources to improve continuity of care, reduce avoidable readmissions, and enhance patient outcomes.

The ideal candidate is a clinically experienced and patient-centered healthcare professional with strong communication, organizational, and care coordination skills. Candidates must possess experience as a Medical Assistant (MA) or Licensed Practical Nurse (LPN).

Key Responsibilities

• Review emergency department discharge reports and identify patients requiring outpatient follow-up.
• Contact discharged patients to assess needs, reinforce discharge instructions, and coordinate timely follow-up appointments.
• Schedule appointments with primary care providers, specialists, imaging, laboratory services, or other ancillary services as appropriate.
• Assist patients with barriers to care including transportation, insurance concerns, medication access, or community resource needs.
• Educate patients on treatment plans, medications, follow-up recommendations, and warning signs requiring further medical attention.
• Collaborate with physicians, nursing staff, care managers, and outpatient practices to ensure seamless transitions of care.
• Document all patient outreach, care coordination activities, and follow-up outcomes in the electronic medical record (EMR).
• Monitor high-risk patient populations and **escalate** concerns to clinical leadership when necessary.
• Support organizational goals related to patient satisfaction, quality metrics, and reduced ED utilization/readmissions.

Qualifications

Required:

• Current certification/licensure as one of the following:
• Medical Assistant (MA)
• LPN
• Minimum of 2 years of clinical healthcare experience.
• Experience in emergency department, ambulatory care, care coordination, case management, or population health preferred.
• Strong interpersonal and communication skills.
• Ability to multitask and manage high patient outreach volumes.
• Proficiency with electronic medical records (EMR/EHR) systems.

Preferred:

• Experience with transitional care management or patient navigation programs.
• Knowledge of insurance authorization processes and community resources.
• Bilingual abilities are a plus.
• Patient-centered communication
• Care coordination and navigation
• Critical thinking and problem-solving
• Time management and organization
• Team collaboration
• Documentation accuracy
• Empathy and professionalism
• Primarily outpatient/office-based setting
• Frequent telephone outreach and EMR documentation
• Collaboration with emergency department and outpatient clinical teams

Goals of the Role

• Improve patient access to timely follow-up care
• Reduce unnecessary emergency department revisits
• Improve continuity of care and patient outcomes
• Enhance patient satisfaction and engagement

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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