ED/Admitting Registration Specialist (Night Shift: 7:00p - 7:00a) - ONSITE

Vanderbilt University Medical Center; Nashville (TN); On-site; USD 23,000 - 29,000; Full time

Job summary

Vanderbilt Health in Nashville, TN, is seeking an ED Registration specialist to manage onsite registration, arrival processes, discharge and insurance validation for Emergency Department patients.

You will ensure accurate data entry into Epic, create patient estimates, discuss payment plans at discharge, and support patients and families under emotional stress with strong interpersonal skills, while collaborating with ED staff. Adherence to confidentiality and compliance standards is required.

Qualifications

• Responsible for onsite registration, arrival processes and discharge and insurance validation for ED patients.
• Requires ability to remain calm and composed under stress; strong interpersonal skills.
• Experience with electronic medical record systems (Epic) is preferred.

Responsibilities

• Performs all assigned area functions per departmental guidelines.
• Performs administrative functions to ensure the department operates according to policies, procedures, and protocols.
• Ensures patient information is entered accurately and timely into Epic.
• Create patient estimates, request payment and provide payment plan information at discharge.
• ED staff interact with patients and families under emotional stress; requires empathy and professionalism.
• Trained in emergency procedures in addition to standard registration training.
• Additional duties may be assigned.

Skills

Critical Thinking

Data Entry

Customer Service

Compliance

System Knowledge

Education

High School Diploma or GED

Job description

Discover Vanderbilt Health

With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world‑class care to the people of the Mid‑South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.

Organization

ED Registration (VUH Night I)

Job Summary

Responsible for the onsite registration, arrival processes and discharge and insurance validation, with occasional guidance, for Emergency Department (ED) patients and/or accounts. Resolves issues related to registration, billing, insurance, and payment of accounts.

Key Responsibilities

• Performs all assigned area functions per departmental guidelines.
• Performs administrative functions to ensure the department operates according to policies, procedures, and protocols.
• Ensures that patient information is entered accurately and timely into the electronic medical record system (Epic).
• Create Patient Estimates, request payment and provides payment plan information for patients at discharge or when appropriate.
• ED staff must interact with patients and families under emotional stress. This requires strong interpersonal skills, as well as the ability to remain calm and composed in stressful situations.
• ED staff will be trained in emergency procedures in addition to standard registration specialist training.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Technical Capabilities

• Critical Thinking (Novice): The objective analysis and evaluation of an issue in order to form a judgment.
• Data Entry (Novice): The ability to transcribe information from the original source into an electronic system according to written and verbal instructions efficiently and accurately.
• Customer Service (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
• Compliance (Novice): Understanding the rules, regulations, sanctions and other statutory requirements, guidelines and instructions relating to governing bodies and organizations, both internally and externally.
• System Knowledge (Novice): Knowledge of the operation and support of the system from the standpoint of computer operations, network operations, and/or technical support.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High‑achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities

• Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance. * Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems. * Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job. * Team Interaction: Provides guidance to entry level co-workers.

Core Capabilities

Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues’ priorities, working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively : - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high‑quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation : - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day‑to‑day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Position Qualifications

Responsibilities

Certifications

Work Experience

Relevant Work Experience

Experience Level

2 years

Education

High School Diploma or GED (Required)

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.