Economic Support Worker - Bilingual (Spanish or Arabic) - Job & Family Services

Candidate Experience site; Toledo (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision

OPERS retirement contribution

Paid holidays

Paid vacation after 1 year

Personal leave

Sick leave accrual

Life and AD&D insurance

Flexible Spending Account

Disability insurance

Wellness program

Job summary

Candidate Experience site in Toledo, Ohio seeks a client-facing administrator. You will greet clients, assist via phone, and conduct records research to verify and document basic information using agency systems.

You will explain procedures, distribute forms, schedule appointments, and coordinate document transfers to appropriate staff. The role involves handling incoming documents, updating case records, and supporting other agency staff with clerical tasks while maintaining knowledge of

Responsibilities

• Receives and greets clients into the agency as well as on the phone; conducts research of electronic records to verify, locate, identify, and document the status of basic information using provided agency and state systems; provides information about the status of assistance and services; explains application procedures and client responsibilities; distributes forms as needed; coordinates the transfer of correspondence between recipient and the appropriate agency staff; process client changes; makes referrals to other agencies or providers; schedules appointments; handles incoming documents received by the agency; maintains program and systems knowledge needed to assist customers; performs clerical tasks related to case record maintenance and supporting other agency staff.

Job description

Benefits include:

• Full-time employment, Monday-Friday, with paid lunch hour
• Pay increase after successful completion of 120-day probationary period
• Impressive benefit package that includes medical, dental, and vision
• 15 1/2 paid holidays each year
• 80 hours annually of paid vacation days after one year of service
• 40 hours of personal leave each year
• Bi-weekly accrual of sick leave up to 120 hours per year
• 14% Employer Contribution to OPERS (Ohio Public Employees Retirement System)
• Employee Wellness Program
• Employer Paid Life and Accidental Death or Dismemberment Insurance
• Flexible Spending Account option
• Short-Term and Long-Term Disability Insurance options

Job Summary:

Receives and greets clients into the agency as well as on the phone; conducts research of electronic records to verify, locate, identify, and document the status of basic information using provided agency and state systems; provides information about the status of assistance and services; explains application procedures and client responsibilities; distributes forms as needed; coordinates the transfer of correspondence between recipient and the appropriate agency staff; process client changes; makes referrals to other agencies or providers; schedules appointments; handles incoming documents received by the agency; maintains program and systems knowledge needed to assist customers; performs clerical tasks related to case record maintenance and supporting other agency staff. Performs other related duties as assigned.

Anticipated Start Date:

January 2027