Limited Duration Bilingual/Bi-cultural Spanish Office Assistant Senior

Multco; Portland (OR); On-site; USD 40,000 - 50,000; Full time

Job summary

Multnomah County’s Bienestar de la Familia program seeks a bilingual Senior Office Assistant to lead front-d desk operations at Baltazar F Ortiz Community Center. You will serve as primary contact, manage complex scheduling, and provide Spanish/English interpretation to help clients navigate services.

The role requires strong organizational skills, cultural competence, and the ability to coordinate between clients, case managers, and leadership.

Qualifications

• Bilingual Spanish: speak, read, write; pass assessment if bilingual pay not yet received.
• Experience with high-volume front-desk operations and customer interactions.
• Ability to manage complex scheduling and provide language interpretation/translation.

Responsibilities

• Lead front desk operations and serve as primary contact for clients and walk-ins.
• Manage complex scheduling across diverse services and coordinate events.
• Provide interpretation/translation between Spanish and English and assist clients through processes.
• Direct the Office Assistant team and coordinate administrative projects and training.

Skills

Bilingual Spanish

Front desk leadership

Scheduling

Data entry

Interpretation

Tools

ServicePoint/WellSky

Google Suite

Design tools

Job description

Pay Range: $29.29 - $36.03 Hourly

Department: Department of County Human Services (DCHS)

Job Type: Limited Duration

Exemption Status: United States of America (Non-Exempt)

Closing Date (Open Until Filled if No Date Specified): October 26, 2026

The Opportunity:

The Bienestar De La Familia (The Well being of the Family) offers culturally responsive and linguistically appropriate services focusing on Multnomah County's growing Latino Community, as well as serving other diverse groups and the community at large.

Multnomah County Department of County Human Services (DCHS) invites applications to fill one (1) Full Time Limited Duration Bilingual/Bi-cultural Spanish Office Assistant Senior in the Youth and Family Services, Bienestar de la Familia located at the Baltazar F Ortiz Community Center, 6736 NE Killingsworth St, Portland, OR 97218-3317. This position is scheduled in-person 40 hours/week, Monday-Friday, 8:00 AM - 5:00 PM. This is a limited duration position, funded for up to 12 months but may end sooner.

About the Position:

Serving as the administrative foundation of the Bienestar de la Familia program within the DCHS Youth & Family Services Division, the Bilingual Spanish Senior Office Assistant is a leader who drives our front-office operations. This pivotal role requires extreme flexibility, high-level organizational skills, and the proactive initiative to solve complex problems alongside clients, case managers, stakeholders, and leadership. Rooted in a profound commitment to racial equity, this professional ensures highly accessible, dignified care for all community members while guiding the broader Office Assistant team. By expertly managing complex scheduling, community events, data tracking, and daily administrative needs, the Senior OA empowers our direct service providers and ensures the seamless delivery of vital social services.

The eligible list created from this recruitment may be used to fill future regular, limited duration, full or part time, temporary, or on-call positions.

Knowledge, Skills & Abilities:

Knowledge, Skills & Abilities: Bilingual/Bi-cultural Spanish: This position requires proficiency in (speak, read, write) Spanish. An employee who has never before received bilingual pay at Multnomah County for work done under a Spanish KSA will need to pass an assessment in order to be considered proficient.

Bilingual pay:

This position receives an additional 5% premium on all hours worked, because of the fluency in the Spanish language.

Primary responsibilities include:

A. Client Support & Front-Office Support

• Serve as the lead contact for the front desk. Handle callers and walk-ins with complaints, utilizing advanced cultural competence and high level communication to de-escalate agitated clients and resolve complex or difficult situations.
• Manage the fast-paced front office environment with extreme flexibility. Ensure the team is monitoring flow of traffic, directing clients equitably, and maintaining high accessibility standards.
• Oversee complex scheduling operations for program providers across diverse services, including mental health, addiction services, case management, and SNAP outreach.
• Deliver high-level Spanish/English interpretation and translation of the program. Directly assist clients in navigating complex processes to alleviate the stress and impacts of systemic barriers.
• Impacts of systemic barriers.

B. Administrative Project Management & Leadership

• Direct the daily work of the Office Assistant team. Manage office support functions as well as ensure staff are aligned and equipped with managing tasks and updating staff with the latest information in a fast pace work environment.
• Provide operational updates and periodically facilitate weekly OA team meetings.
• Lead complex administrative projects and coordinate classes, support groups, and community events.
• Act as the primary communication liaison between clients, case managers, community-based partners, and leadership to troubleshoot systemic issues and maintain program alignment.
• Utilize advanced proficiency in ServicePoint/WellSky, Google Suite, and design tools to oversee data entry, create outreach materials in English/Spanish, and conduct client surveys. Manage program purchasing, process supplies, and maintain accurate inventory.
• Create, verify, maintain and record information in databases and spreadsheets used by unit.
• Provide training as needed on procedures and processes for operations or program processes.

C. Resource & Facility Management

• Attend and contribute to management meetings with the program manager and supervisors to provide frontline operational insights. Periodically facilitate program-wide all-staff meetings.
• Serve as the primary liaison between program staff, facilities, building owners, and external partners. Identify and troubleshoot complex equipment or facility issues, submitting and tracking service requests to com