Economic Support Specialist - Human Services

Chippewa County, WI; Chippewa Falls (WI); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Chippewa County seeks an Economic Support Specialist to determine eligibility for Medical Assistance, BadgerCare Plus, Food Share/SNAP, CTS and Wisconsin Shares. The role includes ongoing case management and requires residing in Wisconsin.

The position involves in-person meetings at the Chippewa County Courthouse with occasional remote work, and candidates should be willing to coordinate with state and federal program guidelines.

Qualifications

• Bachelor’s in any discipline with one year of Wisconsin Income Maintenance/Economic Support experience.
• Or a Bachelor's in Human Services or financial field with one year relevant experience preferred.
• Must have knowledge of computers and strong interpersonal skills; valid driver’s license.

Responsibilities

• Determine eligibility for public assistance programs through interviews and data review.
• Perform ongoing case management for Medical Assistance, BadgerCare Plus, Food Share/SNAP, CTS and Wisconsin Shares.
• Enter and verify information using CARES and CARES Worker Web systems; correct and update benefit levels.
• Respond to inquiries, provide status updates, and assist with changes or re-determinations.
• Identify and report potential fraud or program integrity concerns.

Skills

Customer service

Interpersonal skills

Computer skills

Education

Bachelor’s in any discipline with 1+ year Wisconsin Income Maintenance experience

Bachelor’s degree in Human Services or financial field with 1 year relevant experience

Job description

JOB SUMMARY

The job duties of the Economic Support Specialist include but are not limited determining eligibility and providing ongoing case management for Chippewa County/Great Rivers Income Maintenance Consortium in a timely and accurate manner for the following public assistance programs: Medical Assistance, BadgerCare Plus, Food Share/SNAP, Caretaker Supplement (CTS) and Wisconsin Shares Child Care subsidies.

Application Deadline

Tuesday, September 22, 2026 at 4:30pm to be considered for an interview.

Interviews will be conducted on Tuesday, September 29, 2026.

The position is remote and requires in-person meetings located at the Chippewa County Courthouse on occasion. Must reside in Wisconsin.

DUTIES AND RESPONSIBILITIES

The duties described below are indicative of what the Economic Support Specialist might be asked to perform. This job description is to incorporate any county ordinances created for the position of Economic Support Specialist. This is not an exhaustive list of job responsibilities and therefore other duties may be assigned.

Administrative Functions

• Conducts intensive investigative interviews to obtain and evaluate financial and non-financial information in order to determine eligibility for assistance.
  • Researches, interprets and applies federal, state, and local policiesgoverning eligibility, legal rights, and responsibilities of applicants.
  • Determines correct public assistance benefits through direct client contact via office interview, home visits, and telephone in compliance with required state and federal time frames
• Answers phones in a Call Center setting; provides case management duties; answer questions, provides case status updates, processes changes; troubleshoots problems, responds to emergency needs; re-determines eligibility and processes verifications.
  • Records, maintains, reviews, and regularly corrects benefit levels and other documentation regarding applicants, using CARES and CARES Worker Web systems.
  • Manually determines eligibility for specific programs that are not automated or when system is unavailable.
  • Creates manual notices of determination.
• Obtains and verifies third-party information needed to determine eligibility.
• Works in collaboration with various agencies and support services; verifies appropriate levels of benefits and/or services.

• Identifies risk factors such as AODA, domestic abuse, disabilities, or suspected child/elder abuse and reports to appropriate services.

• Responds to financial and non-financial cross matches and alerts.
• Prepares Fraud and Program Integrity referrals.
  • Recalculates benefits.
  • Provides testimony at administrative hearings and in court.
• Assesses individual and family needs.
  • Arranges for additional benefits or services within the department; makes referrals to other agencies and community support services.
• Attends ongoing trainings regarding changes in the federal and state regulations and technical advancements.

• Performs other related duties as assigned or directed.

Customers

• All prospective, current or past DHS consumers.

Team Members

• Any professional or paraprofessional employee we work with in the serving of consumers.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required at the time of hire or for the continuation of employment.

EDUCATION AND/OR EXPERIENCE

• Bachelor’s in any discipline with one (1) year or more of experience as an Income Maintenance / Economic Support Specialist in the state of Wisconsin required.

- OR -

• Bachelor’s degree in Human Services or financial related program required with one (1) year of recent human services or financial work experience preferred.
• Previous direct customer service work experience with benefit programs and determining benefit eligibility is preferred.
• Must have knowledge of and experience with computers and strong interpersonal skills.
• A valid driver’s license required.