Fair Hearing Specialist - Limited Service

State of Vermont; Waterbury (VT); On-site; USD 39,000 - 60,000; Full time

Benefits offered by this job

Flex scheduling

12 paid holidays

Health, dental, and vision insurance

Pension plan

Parental leave

Job summary

State of Vermont's Economic Services Division in Waterbury, VT seeks a Fair Hearing Specialist - Limited Service to manage escalated cases, conduct investigative research, and coordinate with professional partners such as the Attorney General's office, Vermont Legal Aid, and the Human Services Board.

This full-time position may require court appearances or testimony under oath; background checks are required, and travel may be necessary.

Qualifications

• Bachelor's degree and 1+ year in a technical role involving research, customer service, or healthcare services.
• Associate's degree and 3+ years in a technical role involving research, customer service, or healthcare services.
• High school diploma or equivalent and 5+ years in a technical role involving research, customer service, or healthcare services.

Responsibilities

• Investigate public assistance cases escalated to the Fair Hearing Specialist from applicants in disagreement with eligibility determinations.
• Coordinate with partners including Office of the Attorney General, Vermont Legal Aid, and Human Services Board.
• Conduct testimony under oath when required, coordinating with the Assistant Attorney General's office.

Skills

Research

Customer service

Healthcare services review

Education

Bachelor's degree

Associate's degree

High school diploma

Job description

Application Deadline Date: 10/20/2026

Department: Children and Families

Location: Waterbury, VT, US

Position Type: Limited Service

Schedule Type: Full Time

Minimum Salary: $28.05

Maximum Salary: $43.80

Overview

Who We Are:
The Economic Services Division (ESD) is responsible for the administration of benefits to help Vermonters meet their basic needs. ESD is one of 6 divisions under the Department for Children and Families (DCF) which is one of the largest departments (1000 employees) within the largest agency (Agency of Human Services) in the state of Vermont.

ESD Leadership recognizes that the division's biggest resource is our staff and is committed to continuously looking at ways to strengthen and support our workforce.
The Fair Hearing Specialist (FHS) manages and maintains ownership of cases that have been escalated by applicant households in disagreement with an Economic Services Division (ESD) eligibility determination. Examples of Work: Incumbents of this job class will experience fluctuations in assigned duties in response to the organization's needs, program changes, special project needs, and changes in experience levels.
The Fair Hearing Specialist (FHS) conducts investigative research on public assistance cases escalated to the FHS from applicant households who are in disagreement with an eligibility determination, communicates to research a case with professional partners including: Office of the Attorney General, Vermont Legal Aid, Human Services Board, and other agencies as needed. The FHS receives Fair Hearing requests from ESD staff and determines next action. When a FH case is concluded, he/she contacts the petitioners and department attorneys to address and close any outstanding details regarding the case. In some cases the FHS may testify under oath at Fair Hearing proceedings with the Assistant Attorney General's office, most often over the phone but with the potential for in-person testimony.

What we offer:

• We may offer flex scheduling or alternative work schedules based upon policy
• 12 paid holidays, plus sick and vacation time
• Excellent, health, dental, and vision insurance for employees and their families.
• Retirement plans, including a pension
• Parental leave for all new parents, including adoptions
• Working with a staff who is dedicated to supporting children and families, including your own.

Who May Apply

This position, Fair Hearing Specialist - Limited Service (Job Requisition #55861), is open to all State employees and external applicants. It is a Limited Service position, which is non-tenured and authorized for a specific period of time. Limited Service positions are established for specially funded projects or programs.

If you would like more information about this position, please contact [e-mail]. Please note that multiple positions in the same work location may be filled from this job posting.

AHS BACKGROUND CHECKS: Candidates must pass any level of background investigation applicable to the position. In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.

Duties are performed in a standard office setting. Some travel may be necessary, for which private transportation must be available. Stressful interaction with upset or emotional clients may occur. Staff workload may frequently be heavy. Work outside of typical business hours may be expected and incumbents might be required to appear in court, representing the State of Vermont.

Minimum Qualifications

Bachelor's degree AND one (1) or more years at or above a technical level role that includes research, customer service, review of healthcare services or similar field

OR

Associate's degree AND three (3) or more years at or above a technical level role that includes research, customer service, review of healthcare services or similar field.

OR

High School diploma or equivalent AND five (5) or more years at or above a technical level role that includes research, customer service, review of healthcare services or similar field.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 12 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement