Economic Services Eligibility Team Lead (SNAP/TANF)

State-of-South-Carolina; South Carolina; On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

Life Insurance

Long-term disability

Paid holidays

Parental leave

State retirement plan

Job summary

The South Carolina Department of Social Services seeks an ES Eligibility Team Manager to supervise field staff delivering economic services such as SNAP, TANF, and related programs. You will ensure compliance with state and federal laws, deliver training, and monitor performance across the unit.

You will also lead quality assurance efforts, manage customer service expectations, and participate in disaster response activities including Red Cross shelter duties as required.

Qualifications

• Bachelor’s Degree in any field with 3 years of professional experience in Human Services or Social Services.
• Master’s Degree or higher with 1 year of professional experience in Human Services or Social Services.
• Valid driver’s license and access to a vehicle; ability to perform field work.

Responsibilities

• Directly supervise Economic Services eligibility and/or clerical staff.
• Supervise staff serving TANF, SNAP and ABAWD clients; conduct training and monthly staff meetings.
• Ensure unit compliance with state & federal laws, policies, guidelines; monitor case reviews.
• Communicate expectations for service delivery and accountability to staff.
• Oversee quality improvement activities and corrective action plans.
• Perform disaster management duties including Red Cross sheltering and SNAP tasks.
• Protect PIIs and safeguard agency networks, data, and systems.
• Perform additional duties as assigned.

Skills

Leadership

Supervisory experience

Communication

Policy interpretation

Education

Bachelor’s Degree in any field

Master’s Degree or higher

Job description

The South Carolina Department of Social Services seeks an ES Eligibility Team Manager to supervise field staff delivering economic services such as SNAP, TANF, and related programs. You will ensure compliance with state and federal laws, deliver training, and monitor performance across the unit.

You will also lead quality assurance efforts, manage customer service expectations, and participate in disaster response activities including Red Cross shelter duties as required.