eCommerce Strategist

RetentionX Inc.; United States; Remote; USD 80,000; Full time

Job summary

A leading company in eCommerce is seeking an eCommerce Strategist to join their Customer Success team. This full-time role focuses on maximizing customer satisfaction and engagement through strategic insights and relationship management. The ideal candidate will have experience in direct-to-consumer brands and familiarity with the Shopify ecosystem. Enjoy competitive salary and remote flexibility while working with top global brands.

Benefits

Health insurance stipend

Paid time off (PTO)

Paid holidays

Complete remote flexibility

Qualifications

• 2+ years of experience in direct-to-consumer brands.
• Experience in eCommerce roles like eCommerce Manager or Growth Marketer.

Responsibilities

• Build and maintain relationships with global brands.
• Guide onboarding and provide strategic insights.
• Create educational content and stay updated on eCommerce trends.

Skills

Communication

Analytical mindset

Interpersonal skills

Proactive approach

Tools

Shopify

Job description

Hi, we are RetentionX!

RetentionX is the go-to software for over 1,500 of the world’s top brands,like Dermalogica, rhode, and Dries Van Noten—to turn their data into game-changing insights. Our platform helps brands deeply understand their customers, make smarter decisions, and fuel profitable growth.

We’re not just another tech company—we’re a tight-knit, international team of experts who thrive on collaboration, innovation, and learning from one another. Growth isn’t just what we enable for our customers—it’s what we prioritize in our team, too. That’s why we hire wisely, ensuring that every new team member makes a real impact.

Ready to shape the future of eCommerce with us? Let’s talk!

Why we need you

We’re looking for an eCommerce Strategist to join our Customer Success team in a full-time role starting July 2025. You’ll play a critical role in ensuring our brands maximize the value of RetentionX. Your success is directly tied to customer satisfaction—from guiding them through onboarding to providing strategic insights that fuel their growth.

What you‘ll do

As aneCommerce Strategist, you will be the trusted partner for our brands, helping them seamlessly integrate RetentionX into their operations. You’ll be responsible for:

• Building and maintaining relationships with a portfolio of global brands.

• Guiding new brands through onboarding, ensuring a smooth start with RetentionX.

• Providing ongoing training and strategic advice to help brands get the most out of our software.

• Demonstrating our platform to potential new customers.

• Identifying customer needs and challenges, proactively offering solutions.

• Creating educational content such as Help Center articles, guides, case studies, and webinars.

• Staying ahead of eCommerce and marketing trends to continuously expand your expertise.

What you should have

• 2+ years of experience working for a direct-to-consumer brand.

• Extensive familiarity with the Shopify ecosystem.

• Experience working in any of the following industries: fashion/apparel, beauty, food & beverage, supplements, wellness, or pet products.

• Background in roles such as eCommerce Manager, Retention Marketing Manager, Lifecycle Marketing Manager, Paid Media Manager or Growth Marketer.

• Hands-on experience running marketing campaigns—from strategy to execution—is a big plus.

• A proactive, self-motivated approach—you take initiative and thrive in a fast-paced environment.

• An analytical mindset—you’re curious about data and understand the business impact behind the numbers.

• Outstanding communication skills, with native fluency in American English.

• Excellent interpersonal skills, with a talent for building strong relationships.

• Based in the United States, ideally in Florida or Texas.

Benefits

• Competitive salary of $80,000 USD per year.

• Health insurance stipend to help cover your medical needs.

• Work directly with top global brands like Dermalogica, rhode, and Dries Van Noten.

• Join a flat-hierarchy, expert-driven team where your ideas and contributions truly matter.

• Enjoy complete remote flexibility.

• Paid time off (PTO) and paid holidays.

• Meet your colleagues twice a year at week-long company offsites in exciting locations.

• Take on diverse responsibilities in a young, international environment where you can shape your role and make a real impact.